Assistant Front Office Manager

Summary

Hyatt Grand Central New York is the only hotel directly connected to the iconic Grand Central Station, offering unmatched access and convenience. Located on 42nd Street in the heart of Midtown Manhattan, our hotel puts the best of New York City at your doorstep—from Broadway and 5th Avenue shopping to world-famous landmarks like the Empire State Building and a host of top dining destinations.

At Hyatt, our associates create authentic hospitality and meaningful experiences for every guest. As Assistant Front Office Manager at Hyatt Grand Central New York, you’ll help lead the front office team at a busy Midtown Manhattan hotel, supporting smooth daily operations and attentive service from arrival through departure.

You’ll oversee front office associates, help manage staffing and scheduling, monitor cash controls, and respond to guest needs. You’ll also support training and development so the team can deliver consistent, welcoming service.

Responsibilities:
Oversee front office operations and support associates throughout their shifts.

Help ensure guests receive prompt, thoughtful service, and resolve concerns with care.

Monitor front desk cash handling and follow established accounting and security procedures.

Coordinate staffing needs and schedules to support hotel operations.

Train, coach, and develop front office associates.

Communicate important guest, staffing, and operational information across departments.

Help maintain front office standards, procedures, and a professional work environment.

Support the Front Office Manager with daily priorities and special projects.

Compensation: The expected salary range for this position is $64,400–$80,500 per year. Final compensation may depend on experience, qualifications, and other job-related factors.

Benefits: We take care of our people so they can take care of our guests. Enjoy a comprehensive benefits package, including:

Free and discounted hotel stays worldwide

Medical, dental, vision coverage (after 30 days for full-time roles)

401(k) with company match

Paid time off, parental leave, and adoption assistance

Complimentary meals during shifts

Tuition reimbursement and career development opportunities

Employee Stock Purchase Plan

Exclusive discounts with top brands

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Qualifications

A genuine desire to meet the needs of others in a fast-paced environment.

Strong verbal and written communication skills.

At least 1 to 2 years of front office supervisory experience preferred.

Flexibility to work varying shifts, including weekends and holidays, as business needs require.

A calm, service-focused approach to guest concerns and changing priorities.

Strong organization, sound judgment, and attention to detail.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.