Assistant Front Office Manager

Job Summary
The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Office Department, ensuring efficient guest services, smooth hotel operations, and a high standard of hospitality. The role assists in managing front desk activities, guest concerns, team performance, and coordination with other departments to deliver an exceptional guest experience.

Key Responsibilities:

• Assist the Front Office Manager in overseeing daily Front Office operations, including Front Desk, Concierge, Bell Service, and related guest services.
• Supervise and provide guidance to Front Office staff to ensure efficient and professional service delivery.
• Monitor guest check-in and check-out procedures and ensure compliance with hotel policies and standards.
• Handle guest inquiries, requests, complaints, and service recovery in a professional and timely manner.
• Ensure accurate room assignments, reservations coordination, billing, and guest account handling.
• Monitor room availability and coordinate with Housekeeping regarding room status and priority rooms.
• Coordinate with other hotel departments to address guest requirements and operational concerns.
• Conduct daily briefings and ensure proper endorsement of important operational matters.
• Assist in monitoring staff attendance, schedules, performance, grooming, and compliance with hotel standards.
• Train, coach, and mentor Front Office employees to improve service quality and operational efficiency.
• Prepare and review Front Office reports, records, and other operational documents as required.
• Monitor cash handling, cashiering procedures, and proper documentation of transactions.
• Assist in managing VIP arrivals, special requests, group arrivals, and other guest-related arrangements.
• Ensure proper handling of guest feedback and coordinate appropriate corrective actions.
• Assist in implementing hotel policies, procedures, and service standards.
• Support the Front Office Manager in achieving departmental targets and maintaining guest satisfaction.
• Act as the Front Office Manager in their absence and ensure continuity of operations.
• Perform other duties and responsibilities that may be assigned by management.

Work Location: In person