Assistant Front Office Manager

At The Fitzwilliam Hotel Dublin, we believe every guest interaction matters. As Assistant Front Office Manager, you will play a key role in leading our Front Office team to deliver exceptional, personalised service and create memorable experiences for every guest.

Working closely with the Front Office Manager, you will support the day-to-day operation of the department, ensuring the highest standards of guest care, operational excellence and team engagement. You will lead by example, act as a Duty Manager when required and help foster a culture where luxury hospitality, attention to detail and genuine warmth are at the heart of everything we do.

About The Role

Key responsibilities:

• Lead by example in delivering a warm, engaging and personalised five-star guest experience
• Support the smooth and efficient daily operation of the Front Office department
• Ensure all guests receive a professional welcome and exceptional service throughout their stay
• Manage VIP arrivals, special requests and guest feedback with the highest level of attention and care
• Resolve guest concerns promptly and effectively, ensuring positive outcomes and service recovery where required
• Oversee room allocation and occupancy management to maximise guest satisfaction and operational efficiency
• Assist in leading, coaching and developing the Front Office team, fostering a positive and high-performing culture
• Conduct regular team briefings and ensure clear communication across the department
• Support revenue generation through effective upselling and promotion of hotel facilities and services
• Maintain hotel standards in relation to cash handling, credit control and administrative procedures
• Collaborate closely with Reservations, Accommodation, Concierge, Food & Beverage, Sales and Night teams to ensure a seamless guest journey
• Support Duty Manager shifts and assist in handling operational and guest-related matters across the hotel
• Ensure compliance with health, safety and security procedures at all times

The ideal candidate:

• Previous experience in a supervisory or management role within a luxury hotel Front Office environment
• Proven experience acting as Duty Manager
• Strong leadership skills with the ability to motivate, coach and develop a team
• Passionate about delivering exceptional guest experiences and exceeding expectations
• Excellent communication, interpersonal and problem-solving skills
• Experience using Opera PMS or a similar hotel management system
• Highly organised with exceptional attention to detail
• Commercially aware, with experience driving upselling and revenue opportunities
• Calm and confident under pressure, with the ability to make effective decisions
• Flexible and adaptable, with availability to work shifts including evenings, weekends and public holidays
• Professional, positive and approachable, with a genuine passion for hospitality

Required Criteria

• Held a similar or supervisory role in a similar hotel
• The ability to work shift work and be available to work full time

Desired Criteria

• Acted in the capacity of Duty Manager

Skills Needed

Exceptional Customer Service Skills, Local Knowledge Skills, Supervisory Skills

About The Company

The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.

Company Culture

At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.

Company Benefits

At the Fitzwilliam Hospitality Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.

Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Staff celebration events, Company employee App

Salary

Not disclosed