Assistant Front Office Manager

Job Summary

The Assistant Front Office Manager is responsible for overseeing all front office operations, ensuring excellent guest service, and maintaining efficient processes. This role supervises front office staff including reception, concierge, reservations, and bell services, ensuring that guests experience a smooth and welcoming stay from check-in to check-out.

Key Responsibilities

• Supervise day-to-day operations of the front office, including reception, reservations, concierge, and guest services as well as Online Travel Agent (OTA) help of CHANNEL MANAGER.
• Ensure a warm and professional welcome to all guests.
• Monitor and manage room reservations and allocation to maximize occupancy and revenue.
• Handle guest complaints and feedback promptly and professionally.
• Train, mentor, and schedule front office staff; ensure team productivity and motivation.
• Maintain proper inventory of front office supplies and equipment.
• Ensure compliance with company policies, health and safety regulations, and quality standards.
• Generate front office reports including daily occupancy, revenue, and performance metrics.
• Collaborate with other departments to ensure seamless guest service (Housekeeping, F&B, Maintenance, etc.).
• Manage cash handling procedures and front desk accounting processes.
• Perform audits, inspections, and ensure high standards of cleanliness and service.
• Coordinate VIP arrivals and special guest requests.
• Assist with budgeting and cost control of the front office department.

Qualifications and Requirements

• Bachelor's degree in Hotel Management or related field (preferred).
• Minimum 3–5 years of experience in front office operations, with at least 1–2 years in a supervisory/managerial role.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication in English; knowledge of regional languages is a plus.
• Proficient in PMS (Property Management Systems) like WINMACSS, IDS, or similar.
• Customer-service focused and problem-solving attitude.
• Ability to work under pressure and handle high guest volumes.
• Flexibility to work shifts, weekends, and holidays as required.

Key Competencies

• Guest Centric Approach
• Team Management and Leadership
• Attention to Detail
• Conflict Resolution
• Multitasking and Time Management
• Tech-Savvy with PMS and Office Software
• Sales and Up selling Skills

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person