Assistant Front Office Manager

Tasks & responsibilities

As an Assistant Front Office Manager, overseeing daily front desk operations, managing staff, and ensuring exceptional guest service experience. Areas of responsibility include Concierge, Telephone Operators, Guest Services/Front Desk and Concept Floor. To handle administrative tasks, assist with check-in/check-out procedures, resolve guest issues, and contribute to the overall smooth functioning of the Front Office Department. Always strives to continually improve guest and associates satisfaction to meet Hotel expectation.

Qualifications & experience

• Possess at least a Diploma/ Advanced Diploma/ Degree in Hotel and Tourism Management.

• At least 10 years' working experience in the Hospitality industry in the Front Office Department and Room Division.

• Excellent communication and leadership skills.

• Strong work ethics with high level of discretion.

• Must be goal orientated and possess ability to work in a team environment.

• Knowledge in OPERA will be an added advantage.

Compensation & Benefit

• Attractive remuneration package

• Annual leaves

• Duty meals

• Medical and Insurance Coverage

• Learning and Development