Assistant Front Office Manager

รายละเอียดงาน

Job Purpose:

1. Assist the Front Office Manager to direct and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters, emergencies, service recovery, room assignments are handled on time and guest expectations are met.
2. Co-ordinates with Housekeeping to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned according to arrival schedules.
3. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
4. Ensures accurate and up to date information is available including F&B promotions, spa promotions, housekeeping services, guest’s activities, tours and sightseeing, and makes the necessary bookings.
5. Ensures that all guest billing procedures are handled correctly, minimizing rebates. Liaises closely with Finance Department to ensure that cash, credit card, credit procedures and other transactions are properly carried out.
6. Liaises with the transportation company to ensure efficient guest transfers.
7. Ensures that employees are selected, trained, evaluated, and rewarded in compliance with existing employee management systems.
8. Coaches, counsels, disciplines and develops subordinate employees.
9. Review arrival information on a daily basis, VIPs, regular guests, loyalty members, long staying guest, groups, special requests etc. Follow up with relevant departments.
10. Ensure Front Office personnel handle guest registration efficiently, promptly and courteously.
11. Liaises closely with Sales & Marketing to ensure that requests for group, inspection, VIPs are met.
12. Ensure that department meet the targets for training hours, online reviews, surveys, all audits, membership enrollments, staff recognitions and financial results.
13. Seek opportunities to continually improve guest service, develop rapport to offer personalized service.
14. Encourage team and maintain working environment within and inter-department with positive energy.
15. Ensure and encourage team for awareness of safety and security, cleanliness, staff grooming and uniform.
16. Responsible for all Front Office areas in the absence of the Front Office Manager.
17. Carry out other tasks as directed by Front Office Manager. แผนก:Front Office จำนวน:1 อัตรา ระดับการศึกษา:ปริญญาตรี ขึ้นไป เวลาทำงาน:งานประจำ เงินเดือน:ตามตกลง ผู้ติดต่อ:HR อีเมล์:[email protected] เบอร์ติดต่อ:076358500 ลงประกาศเมื่อ:17 ต.ค. 69

1.5-day work week

2.Staff canteen meals

3.Staff bus transportation

4.Annual health check-up

5.Provident fund

6.Uniforms and laundry service

7.Paternity leave for wife’s childbirth & baby gift

8.Marriage leave & wedding gift

9.Bereavement leave for immediate family (wreath & financial support)

10.Leave for ordination / Hajj pilgrimage

11.Complimentary stays at Banyan Group hotels

12.Internal transfer opportunities within Banyan Group

13.Outpatient medical reimbursement (10% of annual basic salary)

14.Group life & health insurance

15.Laguna Central Clinic

16.Associates savings cooperative

17.Long service awards

18.Laguna Kindergarten for employees’ children aged 3–6 years

19.Opportunities to join CSR programs

20.Annual party / company outings / team gatherings

21.Training opportunities at Banyan Tree Management Academy

22.Training courses for knowledge and skill development

23.Staff fitness center

24.Personal lockers

25.And more…