Assistant Front Office Manager

Company Description

Ji Hotel Orchard Singapore is a modern, minimalist hotel conveniently located just a few minutes’ walk from Dhoby Ghaut MRT station. As a member of H World Group (formerly Huazhu Group), we are committed to hiring diverse talent based on merit and promoting an inclusive and equitable workplace.

We are looking for a service-oriented Assistant Front Office Manager to support daily Front Office operations and deliver a welcoming and comfortable experience for our guests.

Job Highlights

5-day work week with 2 rostered days off per week

Convenient location near Dhoby Ghaut MRT

Uniform provided

Birthday leave

Job Responsibilities

Assist the Hotel General Manager in overseeing daily Front Office operations and ensuring smooth and efficient service.

Supervise and guide the Front Office team to maintain service, grooming and professional standards.

Oversee guest check-in and check-out, room assignments, reservations and guest enquiries.

Provide courteous and prompt assistance to guests and accommodate their requests whenever possible.

Handle guest feedback and complaints professionally, resolve issues promptly and follow up with management when necessary.

Maintain up-to-date knowledge of room rates, room availability, hotel facilities and promotions, and identify opportunities to upsell.

Coordinate with Housekeeping, Maintenance and other departments to meet guest needs and resolve operational issues.

Ensure compliance with hotel policies and procedures relating to guest privacy, room security, safe deposit boxes and emergency response.

Be familiar with fire safety and emergency procedures and guide the team when required.

Provide guests with accurate information about local attractions, transport options and events.

Maintain clear communication and effective shift handovers to support consistent service.

Job Requirements

Minimum Diploma qualification; a qualification in Hospitality or Tourism Management would be an advantage.

At least 2 years of experience as an Assistant Manager or Team Leader in hotel Front Office or Guest Relations.

Strong communication, interpersonal and guest relations skills.

Excellent customer service and problem-solving abilities.

Strong leadership skills, with the ability to guide and motivate a team.

Professional appearance and a positive, service-oriented attitude.

Good planning and organisational skills, with close attention to detail.

Resourceful, reliable and able to work independently.

Able to work a 5-day rotating roster with 2 rostered days off per week, including shifts on weekends and public holidays.

Our Mission - Better Huazhu, Better Life

We strive for continuous innovation and improvement as way to exceed our guests’ expectation. A better Huazhu is the one that delivers sustainable and superior shareholders’ values, mutually beneficial employee relationship, environmental stewardship and a responsive and symbiotic supply chain. A Better Life is a promise to our guests; your stay with us will be safe, clean, convenient, comfortable and value-for-money, these are the five basic promises.

About Us:
The Huazhu Group is one of the leading hotel operators in China. Established in 2005 and headquartered in Shanghai, we operate and manage nearly 4,000 hotels with 379,675 guest rooms across 382 cities around China. Our loyalty program, HUAZHU Rewards, with nearly100 million loyal members is amongst one of the highest in the industry, surpassing some of the industry leaders. With 19 brands and a vision for continuous growth, Huazhu is ready for global expansion.

Our founder and Executive Chairman, Qi Ji, is also co-founder and former CEO of Home Inns, and co-founder, former CEO and President of CTRIP (renamed as Trip.com recently), a NASDAQ-listed, world’s Number 2 and China’s largest online service provider of travel services including accommodation reservation, transportation ticketing, packaged tours and corporate travel management.

Zhang Min, our CEO who joined in 2007, has also won several awards such as ‘Top 10 Influential Person in Chinese Hotel Industry’ at the 17th China Hotel Golden Horse Awards, and in 2017 was awarded the ‘Top 100 Women in Business’ by Forbes China. Jenny received her MBA from Harvard Business School and had work in Mckinsey and Eli Lilly prior to joining Huazhu.

Our Brands

Through aggressive growth, acquisition and strategic alliances, China Lodging Group now operates a wide range of hotel brands covering the full spectrum of the market from Upscale (Grand Mercure, VUE, Joya) to Midscale (Novotel, Mercure, Manxin, Ji, Crystal Orange, Orange Select, CitiGO, Starway, ibis Styles) and Economy (ibis, HanTing Plus, HanTing, Elan, Hi), meeting the needs from business to leisure travelers. HUAZHU Rewards, the industry leading loyalty program is also an efficient and user-friendly hotel booking platform that provides integrated applications such as accommodation, travel, shopping and other enhanced services to over 100 million members.

In 2014, Huazhu Group entered into a strategic alliance with AccorHotels. Today the two companies have cross ownership in each other’s company and in 2016, Huazhu secured the master franchisee rights for Mercure, ibis and ibis Styles, and co-development rights for Grand Mercure and Novotel in the Greater-China region.