Assistant Front Office Manager (HOTEL)

MAIN RESPONSIBILITIES

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Office Department, ensuring efficient service delivery, guest satisfaction, and smooth coordination between Front Office and other hotel departments.

DUTIES & RESPONSIBILITIES

• Assist the Front Office Manager in managing daily Front Office operations, including Reception, Concierge, Bell Service, and Guest Relations.
• Supervise, guide, and motivate Front Office team members to ensure high standards of service and professionalism.
• Ensure all guests receive a warm, efficient, and personalized welcome and departure experience.
• Monitor check-in and check-out procedures to ensure accuracy and efficiency.
• Handle guest requests, complaints, and service recovery professionally and promptly.
• Monitor room status, availability, arrivals, departures, VIPs, and special requests.
• Ensure proper handling of cash, credit card transactions, billing, and other financial procedures.
• Conduct regular briefings and communicate important operational updates to the team.
• Monitor staff attendance, duty rosters, overtime, and manpower requirements to ensure adequate operational coverage.
• Ensure proper handover between shifts and follow up on outstanding guest or operational matters.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, Reservations, and other departments to ensure smooth hotel operations.
• Monitor Front Office standards, procedures, and SOP compliance.
• Assist with training and development of Front Office colleagues, including coaching and performance feedback.
• Prepare and review daily operational reports and ensure accurate documentation.
• Assist in managing room inventory and maximizing room revenue in coordination with Reservations and Revenue Management.
• Maintain awareness of hotel facilities, services, promotions, and local attractions to provide accurate information to guests.
• Ensure guest information and hotel records are handled accurately and confidentially.
• Act as the Manager on Duty when assigned and take responsibility for overall hotel operations in the absence of senior management.
• Perform other duties and responsibilities as assigned by the Front Office Manager or Hotel Management.

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person