Assistant General Manager (AGM)

Job Summary

We are seeking a dynamic and experienced Assistant General Manager (AGM) to join our hospitality team. In this pivotal leadership role, you will oversee daily hotel operations, ensuring exceptional guest experiences and operational excellence at a newly renovated hotel. Your expertise in hospitality management, team supervision, and financial oversight will drive the success of our property. As a key leader, you will foster a positive environment that promotes teamwork, guest satisfaction, and operational efficiency. Your will communicate with diverse guests and staff, supporting our commitment to inclusive service excellence.

This role reports to the General Manager and ownership.

Responsibilities

• Oversee all aspects of daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance departments.
• Supervise and manage hospitality teams to ensure high standards of guest service and property management.
• Implement and maintain hotel management systems such as Property Management Systems (PMS), hospitality reservation systems, and multi-line phone systems to streamline operations.
• Lead revenue management initiatives by analyzing financial data, managing budgets, and optimizing occupancy rates to maximize profitability.
• Ensure teams are effectively generating internal sales leads for follow-up, and maintain marketing channels.
• Ensure adherence to hotel guest service standards, including guest relations, complaint resolution, and personalized service delivery.
• Manage human resources functions such as staffing, training, performance evaluations, scheduling, and maintaining a positive team environment.
• Oversee financial operations including budgeting, expense control, night audit processes, and ensuring compliance with financial policies.
• Follow-up on any outstanding balances and reconcile any folio adjustments as needed.
• Foster effective managerial communication across departments to promote collaboration and operational clarity.
• Maintain high standards of customer service by monitoring guest feedback, feedback responses, and implementing continuous improvement strategies.
• Ensure compliance with health & safety regulations and hotel policies to provide a safe environment for guests and staff.

Qualifications

• 3–5+ years of progressive hotel management experience, preferably in a supervisory or management role.
• Excellent leadership skills with the ability to motivate staff and manage multiple departments efficiently.
• Strong financial acumen with experience managing budgets, revenue strategies, and financial operations within a hospitality setting.
• Proficiency in property management systems (PMS), hospitality reservation platforms, and other relevant hotel management software.
• Multilingual or bilingual abilities are highly preferred to facilitate communication with diverse clientele and staff.
• Exceptional customer service skills with a focus on guest relations and satisfaction standards, handling all customer escalations.
• Knowledge of human resources practices including staffing, training, performance management, and employee engagement.
• Effective managerial communication skills coupled with phone etiquette expertise for handling multi-line phone systems professionally.
• Experience with night audit procedures and managing hospitality operations budgets is advantageous.

This is a full-time exempt position.

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

As a Wyndham team member, you will play an important part in our mission to make travel possible for all, and in return, you can expect a fulfilling career with growth opportunities! Wyndham offers best-in-class training and career development, competitive salary, a culture committed to Diversity, Equity and Inclusion (DEI), and benefits that focus on physical and emotional wellness, financial health, workplace flexibility and social responsibility to nurture the environment and communities where we live and work.

Wyndham's Count on Me Culture

At Wyndham Hotels & Resorts, a set of values underpins our distinctive culture, drives our growth, nurtures innovation, and inspires the great experiences we create for team members and the people we serve.

Wyndham Hotels & Resorts' signature Count on Me service promise defines how team members and franchisees interact with guests, stakeholders, communities, and each other. Through the Count on Me service promise, all aspire to:

Be Responsive: We respond to the needs of everyone with care and consideration.

Be Respectful: We are courteous and engaged with all people, in every way.

Deliver Great Experiences: We are prepared to deliver great experiences, every time.

The Count on Me service promise aligns with Wyndham’s Core Values: Integrity, Accountability, Inclusiveness, Caring, and Fun. Count on Me is embedded and celebrated at all levels of the organization and is the culture program that is followed and delivered at all Wyndham branded hotels.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Employee discount

Experience:

• Hotel management: 1 year (Preferred)

Ability to Commute:

• Cranberry Township, PA 16066 (Preferred)

Work Location: In person