Assistant General Manager (AGM)

Assistant General Manager – Full Time

La Quinta Inn & Suites by Wyndham – Orlando I-Drive/Convention Center
8504 Universal Blvd., Orlando, FL 32819
Starting Salary: $55,000 per year
Full-Time | Flexible Availability Required

Position Summary:
The Assistant General Manager (AGM) supports the General Manager in overseeing all hotel operations, ensuring exceptional guest service, maximizing revenue, maintaining brand standards, and leading team members across all departments. The AGM acts as the Manager on Duty when needed and assists in driving operational excellence and guest satisfaction.

Qualifications

• Minimum 3 years of hotel management or supervisory experience required.
• Previous experience as an Assistant General Manager, Operations Manager, Front Office Manager, or similar leadership role preferred.
• Strong knowledge of hotel operations, including Front Desk, Housekeeping, Maintenance, and Guest Services.
• Wyndham or IHG brand standards preferred
• Experience with SynXis PMS (Property Management System) preferred.
• Proven ability to lead, coach, and develop team members.
• Strong customer service, problem-solving, and conflict-resolution skills.
• Experience managing labor costs, payroll, scheduling, and departmental productivity.
• Ability to analyze financial reports, budgets, occupancy, ADR, and revenue performance.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Flexible schedule, including nights, weekends, holidays, and on-call availability as needed.
• Bilingual (English/Spanish) preferred.

Essential Duties & Responsibilities

• Assist the General Manager in the daily operation of the hotel.
• Lead and support all departments to ensure efficient operations and guest satisfaction.
• Maintain compliance with Wyndham brand standards and company policies.
• Monitor guest service scores, online reviews, and guest feedback.
• Assist with recruiting, training, coaching, and performance management.
• Ensure proper staffing levels and labor cost controls.
• Support revenue management strategies to maximize occupancy and ADR.
• Conduct property inspections and ensure cleanliness, safety, and maintenance standards are met.
• Resolve guest concerns and employee issues professionally and promptly.
• Prepare operational reports and assist with budgeting and forecasting.
• Serve as Manager on Duty and make operational decisions in the absence of the General Manager.

Preferred Candidate Traits

• Strong leadership presence and team-building skills.
• Results-driven with a focus on guest satisfaction and profitability.
• Highly organized, dependable, and detail-oriented.
• Ability to work independently and make sound business decisions.
• Strong knowledge of hotel financials and operational metrics.
• Commitment to developing a positive workplace culture and driving exceptional guest experiences.

We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Pay: From $55,000.00 per year

Application Question(s):

• How many years of hotel operations management experience do you have?
• Have you managed operations in a branded hotel (Hilton, Marriott, Wyndham, Choice, IHG, Hyatt, etc.)?

Work Location: In person