Assistant General Manager

• Position: Assistant General Manager

Reports To: General Manager

Requirements: College or higher level education desired

Experience requirement as follows:

Must be a strong leader, self-motivator, team builder and willing to work 50+ hours per week (minimum 5 days per week) and week-ends as required. Must be accessible to the hotel staff after regular business hours and weekends as needed.

Strong verbal and communication skills

Must have good analytical skills and decision making ability

General Responsibilities:

• Optimize and maximize Guest and Associate experience.
• Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
• Manages and monitors the collection of in-house guest balances and all other receivables and the issuance of credits and refunds to guests.
• Effectively hire, train, manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction.
• Champion of the hotel’s internal and external communications and record keeping.
• Adhere to the Marriott Hospitality values and mission statement.
• Manage the overall function of the breakfast buffet and evening mix when necessary according to Marriott Standards.

Primary Functions:

• Revenue:
• Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and help prepare and manage the annual budget.
• Ensure that all associates have the full understanding of the brand revenue and Marriott’s revenue management goals.
• Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce procurement guidelines, and seek and implement cost saving strategies.
• Quality:

Bureau, other hotels, local schools, local government and other community and civic organizations.

• Leadership:

Leading: Motivate, coach and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.

Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to all Standard Operating
Procedures.

Specific Responsibilities:

• Send a weekly end of the day activity and accomplishment email to the General

Manager

• Maintain a high personal visibility throughout the property.
• Gain and maintain excellent knowledge of local competition and general industry trends.
• Handle any emergencies at the hotel.
• Coordinate internal training and development programs.
• Fully utilize and adhere to Marriott’s guest comment program.
• Fully utilize and adhere to Brands guest satisfaction and response protocols and programs.
• Ensure hotel’s preventative maintenance and energy programs are in use.
• Maintain an appropriate level of community public affairs involvement.
• Protect the company’s assets by properly administering company policies and procedures for handling cash, credit card and all other financial transactions.
• Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records. Ensure all associate evaluations are conducted in a timely manner, appropriately reviewed with the associates and forwarded to corporate for recommended actions.
• Enforce all existing and new policies and procedures.
• Complete and post bi-weekly schedules for all departmental managers and MOD duties.
• Ensure the accuracy and the timely processing of the bi-weekly payroll, including vacation and benefits tracking and management. Provide justifications for unavoidable over time hours.
• Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.
• Ensure compliance with all Federal, State and Local laws and requirements.
• Ensure all associates are trained on emergency and security procedures and policies.
• Ensure that all property equipment is in good working condition.
• Successfully maintain adequate staffing.
• Ensure compliance with inventory protocols and storage.

Optimum Attributes:

• Willing to take responsibility and accountability for the team.
• Well-groomed and professional appearance.
• Willing to work on weekends and holidays if required.
• Effective communication skills.
• Good listener.
• Performance standards:
• Performance shall be measured by budgeted REVPAR, Index, and Guest

Satisfaction (GSS).

While this is intended to be an accurate reflection of the current position, Management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 3 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Ability to commute/relocate:

• Gilbert, AZ 85234: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Hotel management: 2 years (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person

• Guest Service: Ensure that the hotel meets/exceeds Marriott’s Brand standards for guest satisfaction.
• Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to Marriott’s training guidelines and policies.
• Training & Standards:
• Complete and maintain in a timely fashion all brand standard training requirements.
• Support and continuously motivate effective and timely training of all associates.
• Safety & Security:
• Ensure a safe and secure environment for associates, guests and visitors and implement safety rules and drills.
• Community Involvement:
• Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors

Pay: $53,306.69 - $64,197.30 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person