Assistant General Manager

As Assistant General Manager, you’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximize financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of hotel and brand in the local community. You may act as the General Manager in his/her absence.

Your day-to-day

People

Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance

Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently

Recommend or initiate any HR elated actions where needed

Drive a great working environment for teams to thrive – connect departments to create sense of one team

Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Financial

Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments

Monitor and report variances against budget and control labor costs and other expenses

Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

Foster positive owner relationships if applicable and assist in providing ongoing information and status reports

Guest Experience

Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner

Review guest feedback and implement strategies for continuous improvement

Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests

Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

Responsible Business

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts

Comply with federal, state and local laws regarding health, safety and alcohol services

Maintain a focus and commitment to operating a “green” hotel

Perform other duties as assigned. May also serve as manager on duty

3 years’ guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience.

Experience in a hotel of similar size and complexity preferred.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.