Assistant General Manager

3445 Plaza Ct, Elkhart, IN 46514

Courtyard by Marriott Elkhart

About the Role

Support the GM in driving guest satisfaction, leading the team, protecting financial performance, and upholding Courtyard by Marriott standards at a hands-on select-service/extended-stay property. Ideal for someone ready to grow into a GM role within JSK.

Responsibilities

• Assist GM with day-to-day operations.

• Lead/coach department heads and front-line associates.

• Monitor and improve guest satisfaction scores and online reviews.

• Support financial performance via revenue management, cost control, and budgeting.

• Ensure brand standards, safety, and company policy compliance.

• Oversee scheduling, training, and performance management.

• Handle escalated guest issues.

• Assist with hiring, onboarding, and talent development.

• Participate in inspections, audits, and continuous improvement.

• Act as GM when needed.

Required

• HS diploma/equivalent (associate/bachelor’s preferred).

• 2–3 years hotel leadership (supervisor, department head, or AGM).

• Strong operations, guest service, and financial knowledge.

• Proven team leadership; excellent communication and problem-solving.

• Flexible shifts including evenings/weekends/holidays; physical ability to stand/walk and lift 25–30 lbs.

Preferred

• Specific Marriott brand experience and systems knowledge.

• Prior AGM or strong department-head experience with P&L exposure.

• Bilingual.

Benefits

Competitive salary + bonus opportunity; health benefits; PTO; room discounts; clear growth path within JSK portfolio.

About JSK

South Bend, IN-based management, investment & development company operating Marriott, Hilton, IHG & Choice branded hotels. We focus on strong operations, guest service excellence, and internal development.

JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.