Assistant General Manager

Job Overview

Comfort Inn Plano – Assistant General Manager
Location: Plano, TX
Position Type: Full-Time
Job Summary
Comfort Inn Dallas-Plano is seeking a dedicated, highly organized, and proactive Assistant General Manager (AGM) to oversee day-to-day hotel operations, support staff leadership, and ensure exceptional guest satisfaction. The AGM works closely with team members across departments to maintain brand standards, streamline front desk and housekeeping workflows, and optimize overall property performance, as well as assists the General Manager with specified tasks.

Key Responsibilities

• Operational Leadership: Manage daily front desk operations, room assignments, guest check-ins/outs, and audit routines. Maintain email communications with team to provide feedback and instructions for proper procedures.
• Team Supervision & Scheduling: Assist with hiring, training, onboarding, and scheduling front desk and housekeeping staff.
• Guest Relations: Address guest feedback, resolve service issues promptly, and maintain high standards of hospitality.
• Financial & Administrative Support: Assist with managing accounts, unpaid invoice tracking, folios, rate monitoring, and daily operational reporting.
• Quality & Brand Standards: Ensure property compliance with Choice Hotels brand benchmarks, quality / safety guidelines, and cleanliness standards.

Qualifications & Experience

• 2+ years of hotel supervisory or front desk management experience (Choice Hotels / Comfort Inn experience preferred).
• Strong knowledge of hotel PMS systems (choiceAdvantage,) shift checklists, and daily night audit processes. Familiarity with email, WhatsApp, MaintainX, and Google applications, such as Docs and Sheets.
• Proven ability to lead, motivate, and train operational staff.
• Excellent communication, problem-solving, and organizational skills.
• Flexibility to work varied shifts, including weekends and holidays as operational needs require.

Benefits

• Employee hotel discounts
• Opportunities for professional growth and advancement

People with a criminal record are encouraged to apply

Work Location: In person