Assistant General Manager

Key Responsibilities -

1. Operational Excellence

• Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to brand standards and service benchmarks
• Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service quality norms
• Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners to maintain Treebo standards
• Act as the key liaison between the company and hotel partners, ensuring seamless coordination and timely issue resolution
• Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanisms

2. Business Development & Growth

• Identify, evaluate, and onboard new hotel properties to expand the companys portfolio within the assigned area
• Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures before onboarding any hotel
• Collaborate with the central business development team to oversee launch process of the signed properties

3. Sales & MICE

• Drive regional sales performance by collaborating with internal sales teams and property owners to achieve revenue targets for your portfolio
• Identify and push sales POCs to close MICE deals for your portfolio properties
• Support pricing, promotions, and campaigns to drive business at the property level
• Engage with local corporate clients, event organizers, and travel planners to push business to your portfolio if needed

4. Team & Partner Management

• Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the segment
• Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency
• Build strong relationships with hotel owners and partners to foster collaboration and long-term association

What Are We Looking For -

• Strong communication, leadership, and stakeholder management skills.
• 4-6 years of experience in hospitality management with demonstrated success in both operations and business development.
• Proven experience in property acquisition and/or sales in hospitality.
• Knowledge and experience in the MICE segment is highly desirable.
• Analytical mindset with problem-solving and decision-making capabilities.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to travel extensively within the assigned geography.
• Entrepreneurial approach with a strong focus on execution and accountability.