Assistant General Manager

Assistant General Manager

ACE Pickleball Club Hixson

Position Overview

ACE Pickleball Club Hixson is seeking an energetic, relationship driven Assistant General Manager to help lead daily club operations while driving business development, partnerships, membership growth, and exceptional customer experiences.

The ideal candidate has experience in B2B sales, relationship management, business development, partnerships, and team leadership. This individual will work closely with the General Manager to grow the club’s presence in the Chattanooga community, develop strategic business relationships, and support the overall success of the facility.

Key ResponsibilitiesBusiness Development & Partnerships

• Identify and pursue new B2B partnership opportunities within the Chattanooga community.
• Build relationships with local businesses, organizations, schools, nonprofits, and community groups.
• Develop corporate membership opportunities and group packages.
• Create and manage partnerships involving corporate events, sponsorships, fundraisers, and community initiatives.
• Conduct outreach through phone calls, email, networking, and in-person meetings.
• Maintain a pipeline of prospective partners and business opportunities.
• Manage existing partnerships and ensure partners receive value from their relationship with ACE.
• Represent ACE Pickleball Club Hixson at networking events and community functions.

Sales & Membership Growth

• Assist with membership sales, facility tours, and new member onboarding.
• Follow up with prospective members and business leads.
• Develop strategies to increase membership and group sales.
• Promote corporate memberships, events, and facility rental opportunities.
• Track leads, sales activity, partnership opportunities, and results.
• Work toward established revenue and membership goals.

Member & Relationship Management

• Build strong relationships with members, guests, and business partners.
• Help create a welcoming, professional, and engaging club environment.
• Address member concerns and work toward positive resolutions.
• Gather feedback and identify opportunities to improve the member experience.
• Maintain regular communication with business partners and key customers.
• Support member retention and long-term customer relationships.

Club Operations & Leadership

• Assist the General Manager with the daily operations of ACE Pickleball Club Hixson.
• Help ensure the facility is clean, organized, safe, and operating to company standards.
• Assist with opening and closing procedures.
• Help oversee events, rentals, and special activities.
• Assist with staff scheduling, training, and development.
• Provide direction and accountability to team members.
• Help resolve operational challenges and customer service issues.
• Support the General Manager with club initiatives, projects, and business goals.
• Assume additional leadership responsibilities when needed.

Qualifications

Preferred Experience:

• B2B sales or business development experience.
• Relationship management or account management experience.
• Partnership, sponsorship, or community outreach experience.
• Experience working with local businesses and organizations.
• Team management or supervisory experience.
• Experience in sports, fitness, hospitality, recreation, or membership-based businesses.
• Familiarity with pickleball or the sports and recreation industry is a plus.

Required Skills:

• Strong communication and interpersonal skills.
• Ability to build and maintain professional relationships.
• Comfortable making cold calls, conducting outreach, and attending business meetings.
• Strong sales, negotiation, and follow-up skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple projects and relationships simultaneously.
• Strong customer-service mindset.
• Ability to lead, motivate, and hold team members accountable.
• Ability to work evenings, weekends, and special events as needed.

Ideal Candidate

We are looking for someone who is a relationship builder, self-starter, and strong business operator.

The ideal candidate is comfortable developing new business, maintaining existing partnerships, supporting club operations, and leading a team. They should be proactive, organized, professional, and passionate about creating opportunities for both ACE Pickleball Club Hixson and its members.

The right person will be:

• Outgoing and personable.
• Goal-oriented and motivated by results.
• Comfortable with sales and business development.
• Strong at building lasting relationships.
• Organized and dependable.
• A problem solver who takes initiative.
• Comfortable leading and developing a team.
• Active in the Chattanooga business community.
• Willing to take ownership and make things happen.

Performance Expectations

Success in this role will be measured through:

• New corporate partnerships.
• Corporate and group membership growth.
• Partnership revenue.
• Lead generation and sales conversion.
• Member retention and satisfaction.
• Business partner satisfaction.
• Event and facility rental revenue.
• Staff performance and development.
• Successful execution of club initiatives.

Schedule

This is a full-time position with a schedule that includes weekday, evening, and weekend hours based on club operations, business-development needs, and special events.

Compensation & Benefits

• Competitive compensation based on experience.
• Performance-based incentives and growth opportunities.
• Employee pickleball membership.
• Opportunities for professional development.
• Opportunity for advancement within ACE Pickleball Club.
• Opportunity to play a key role in the continued growth of ACE Pickleball Club Hixson.

How to Apply

Applicants should submit a resume highlighting experience in B2B sales, business development, partnerships, relationship management, team leadership, operations, or membership-based businesses.

Job Type: Full-time

Pay: $37,000.00 - $40,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person