Assistant General Manager

Description

Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.

Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.

At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage.

What you'll be doing

This is an exciting opportunity for a highly motivated and experienced individual to support the day to day operations of two Berkeley Living properties in Hendon & Wembley. Working closely with the General Manager and centralised leasing team, you will ensure consistent operational delivery, a first-class experience and strong performance across both communities.

The following roles and responsibilities fall within the requirements of this role:

Operations:

• Support the General Manager in implementing operational plans and maintaining smooth, efficient day-to-day delivery across both schemes.
• Provide visible leadership to the on-site teams, supporting performance, wellbeing, development and a positive working environment.
• Assist with recruitment, induction, training and development in line with company policies and procedures.
• Coordinate closely with centralised support teams to deliver consistent customer service and resident engagement initiatives.
• Help establish and maintain productive local relationships and partnerships.
• Support sustainability initiatives aligned with Berkeley’s Vision 2030 Strategy, including effective void utility management.
• Assist with routine apartment visits, lease compliance follow-up and the identification of maintenance concerns.
• Monitor unit turns against required service levels and escalate risks or delays.
• Maintain close liaison with estate management teams on the operation of the wider developments.
• Work flexibly across both schemes to maintain consistent standards and operational cover.

Finance:

• Support the General Manager with monitoring the operating budgets and scheme performance.
• Contribute to regular performance reviews with maintenance, marketing and leasing teams, identifying actions and improvements.
• Monitor rent collection and support the arrears process, escalating concerns in line with agreed procedures.
• Maintain accurate operational records and provide clear updates on risks, actions and service performance.

Health and Safety:

• Work with the General Manager and H&S and Compliance Manager to support compliance with current statutory requirements.
• Oversee the daily coordination of reactive maintenance and ensure jobs are directed to the appropriate team.
• Follow health and safety policies and procedures and help ensure contractors comply with relevant safe systems of work.
• Carry out regular building inspections, recording and escalating health, safety or security concerns.
• Support local licensing and documentation requirements, ensuring records remain complete and up to date.

Leasing and Marketing:

• Collaborate with centralised leasing and marketing teams to maintain seamless communication and strong scheme performance.
• Support and coach the on-site team to conduct viewings in the Berkeley Living way.
• Ensure incoming enquiries are monitored and responded to in line with agreed service levels.
• Proactively identify lease breaches, support remediation and escalate where appropriate.
• Assist with move-ins, renewals and unit availability to help deliver a smooth resident journey.

Customer Service:

• Represent the Berkeley Living brand by delivering outstanding service to residents, contractors and visitors.
• Maintain clear, effective communication with residents through appropriate channels.
• Support resident meetings, important updates and the collection of resident feedback.
• Help deliver the Resident Engagement Strategy, including building and fire safety information.
• Coordinate resident events designed to build engagement and support retention.
• Seek opportunities to exceed service expectations and encourage constructive customer feedback.
• Handle and resolve resident concerns promptly, escalating complex complaints to the General Manager where required.

Hours
Monday to Friday 9am - 6pm.

Hybrid role split 50/50 between the 2 sites - travel to sites would need to be via public transport or your own car.

What you'll bring

• Proven experience in supporting operational management, ideally within Build to Rent/Living sector.
• Leadership skills with the ability to inspire and develop teams.
• Excellent financial acumen and budget management experience.
• A collaborative mindset with exceptional communication skills.
• A commitment to sustainability, safety, and delivering outstanding customer experiences.

Why join us?

• 25 days annual leave, increasing with service to 33 days.
• Health and wellbeing benefits including Private Medical Insurance.
• Lifestyle benefits including access to an online discount platform.
• Berkeley Foundation volunteer day.
• Private pension plan.
• Group life assurance.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.