Assistant General Manager

The Assistant General Manager is a key leadership position within the Beefbar Athens team, supporting the General Manager in overseeing the restaurant’s daily operations and ensuring an exceptional guest experience while maintaining the highest standards of service, hospitality and operational excellence.

The role combines restaurant operations, team leadership, guest relations, VIP management, financial performance, P&L management, events and commercial strategy, ensuring the smooth and efficient operation of the restaurant while maintaining the distinctive identity and standards of Beefbar Athens.

The Assistant General Manager acts as a second-in-command to the General Manager, taking ownership of daily operations and supporting the achievement of the restaurant’s financial, operational and guest experience objectives.

Key ResponsibilitiesRestaurant Operations & Guest Experience

• Support the General Manager in the overall daily operation of the restaurant.
• Ensure the highest standards of hospitality, service, presentation and guest satisfaction.
• Oversee front-of-house operations and ensure smooth coordination between Hostess, Service, Bar and Management teams.
• Maintain a strong management presence on the floor throughout service.
• Oversee reservations, seating plans, VIP arrangements, special requests and guest preferences.
• Maintain strong relationships with VIPs, celebrities, regular guests and high-profile clientele.
• Ensure a personalized and exceptional guest experience from arrival to departure.
• Handle guest feedback, complaints and operational issues efficiently and professionally.
• Ensure Beefbar standards, procedures and operational guidelines are consistently followed.
• Identify operational challenges and implement effective solutions in collaboration with the General Manager.
• Ensure smooth communication and coordination between all restaurant departments.

Team Leadership & People Management

• Lead, motivate and support the restaurant team on a daily basis.
• Assist the General Manager with recruitment, onboarding and development of team members.
• Train, coach and develop employees to maintain consistently high service standards.
• Organize staffing according to business levels, reservations, events and operational requirements.
• Monitor team performance and provide constructive feedback.
• Support performance management and maintain high standards of professionalism and accountability.
• Promote a positive, collaborative and guest-focused working environment.
• Lead by example and maintain a strong, professional management presence.
• Ensure effective communication between management and all operational departments.
• Support the creation of a strong service culture aligned with the Beefbar identity.

Financial & Business Management

• Support the General Manager in managing the restaurant’s P&L and overall financial performance.
• Demonstrate a strong understanding of Profit & Loss statements, revenue, COGS, labor costs, operating expenses and profitability.
• Monitor daily, weekly and monthly financial performance against budgets, forecasts and targets.
• Analyze key financial and operational KPIs and identify areas for improvement.
• Support the preparation and monitoring of annual budgets, forecasts and financial plans.
• Monitor food cost, beverage cost, labor cost and overall cost of sales, ensuring they remain within agreed targets.
• Analyze sales performance, average check, covers, table turnover and revenue by service period.
• Monitor revenue performance and identify opportunities to maximize sales.
• Work closely with the General Manager and Finance team to improve profitability and operational efficiency.
• Analyze financial reports and translate numerical performance into practical operational actions.
• Monitor labor productivity and staffing levels according to business volume and revenue forecasts.
• Support purchasing and inventory control to minimize waste, discrepancies and unnecessary costs.
• Monitor operational expenses and identify opportunities for cost optimization without compromising guest experience.
• Contribute to achieving and exceeding the restaurant’s revenue, profitability and operational targets.
• Maintain a strong balance between luxury guest experience, service quality and commercial performance.

KPIs & Performance Management

• Monitor and analyze key restaurant KPIs on a daily, weekly and monthly basis.
• Track revenue, covers, average check, table turnover, labor cost, food cost, beverage cost, COGS and profitability.
• Review performance against budget and previous periods.
• Identify trends, variances and areas requiring corrective action.
• Work with department heads to establish clear operational and financial targets.
• Follow up on action plans and measure their impact on business performance.
• Ensure management decisions are supported by accurate operational and financial data.

Events & VIP Operations

• Support the planning and execution of private events, corporate events, brand activations, special dinners and VIP gatherings.
• Coordinate closely with Management, PR teams, event agencies, brands and external partners.
• Oversee guest lists, seating arrangements, VIP requirements and operational details.
• Ensure events are executed seamlessly and according to Beefbar standards.
• Be actively present during high-profile events and take ownership of the guest experience.
• Support the commercial and operational planning of events, including staffing, resources and cost considerations.
• Develop and maintain strong relationships with key guests, clients, brands and partners.
• Follow up with clients and partners after events to strengthen long-term relationships and future business opportunities.

Commercial Development

• Support the General Manager in achieving the restaurant’s commercial objectives.
• Identify opportunities to increase revenue, guest frequency, average spend and repeat business.
• Develop a strong understanding of the restaurant’s clientele, market positioning and competitive environment.
• Monitor guest behavior, sales patterns and business trends.
• Contribute ideas and initiatives designed to increase revenue and improve profitability.
• Support the development of strategies for VIP relationships, corporate business, events and high-value clientele.
• Maintain strong relationships with key clients, partners, brands and industry contacts.
• Contribute to maintaining Beefbar Athens’ positioning within the luxury hospitality and dining market.

Administration, Compliance & Coordination

• Assist the General Manager with daily operational planning and reporting.
• Ensure effective communication between management and all restaurant departments.
• Monitor compliance with company policies, health and safety standards and operational procedures.
• Assist in preparing daily briefings, management meetings and operational reports.
• Ensure all areas of the restaurant are maintained to the required standards.
• Maintain accurate operational and financial reporting.
• Work closely with Finance, HR, Purchasing and other support departments.
• Ensure company procedures and internal controls are consistently implemented.
• Act as a senior management representative in the absence of the General Manager.

Requirements

• Previous experience as an Assistant General Manager, Restaurant Manager, Operations Manager, Senior Restaurant Manager or in a similar senior hospitality management position, preferably within a luxury restaurant, hotel or high-end hospitality environment.
• Strong experience in restaurant operations and front-of-house management.
• Proven experience leading, managing and developing hospitality teams.
• Experience with VIP clientele and high-profile guests.
• Experience in event coordination and execution is highly desirable.
• Strong understanding of restaurant P&L and financial management.
• Solid knowledge of food & beverage cost control, labor cost, COGS and operating expenses.
• Ability to read, understand and analyze P&L statements, financial reports and management accounts.
• Experience working with budgets, forecasts, financial targets and KPIs.
• Strong numerical and analytical skills.
• Commercial mindset with the ability to connect operational decisions with their financial impact.
• Excellent communication and interpersonal skills.
• Strong organizational, leadership and multitasking abilities.
• Excellent command of English; additional languages are a plus.
• Professional appearance, confident presence and exceptional hospitality skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm, effective and composed in a fast-paced, high-pressure environment.
• Strong understanding of luxury service standards and guest expectations.
• High attention to detail and strong sense of ownership and accountability.
• Proficiency in Microsoft Excel and restaurant management / POS reporting systems.
• Ability to work flexible hours, including evenings, weekends and during high-profile events.

Ideal Profile

The ideal candidate is a confident, polished, commercially minded and highly organized hospitality professional with strong leadership skills and a genuine passion for luxury guest experience.

As a senior member of the Beefbar Athens management team, the Assistant General Manager should combine a strong operational mindset with exceptional interpersonal skills, financial awareness and the ability to build meaningful relationships with an international and discerning clientele.

A natural leader and people person, the successful candidate should be able to take ownership of daily operations, inspire and develop the team, manage VIP guests with discretion and professionalism, and support the General Manager in delivering consistently exceptional standards.

The ideal candidate should have a strong understanding of the business side of hospitality, including P&L management, budgeting, forecasting, cost control, KPIs and profitability.

The successful candidate will demonstrate strong presence, commercial awareness, operational discipline, financial understanding and excellent judgment, while maintaining the energy, elegance and unique identity of Beefbar Athens.

Above all, the Assistant General Manager should be a hands-on leader who understands both the guest and the numbers — capable of delivering an exceptional luxury experience while ensuring the restaurant operates efficiently, sustainably and profitably.

Job Type: Full-time

Pay: 1,700.00€ - 2,100.00€ per month

Work Location: In person