Assistant General Manager

Resort Management & Consulting Group (RMCG) is seeking an experienced, hands-on Assistant General Manager to assist with the overall operation of a timeshare resort.

The Assistant General Manager works closely with the General Manager and plays an integral role in daily resort operations, employee leadership, owner and guest satisfaction, property standards, financial administration, and compliance with established policies and procedures.

We are looking for a hospitality professional who is organized, dependable, detail-oriented, and comfortable taking an active role throughout the property. The ideal candidate will have strong leadership skills and the ability to balance guest service, employee management, administrative responsibilities, and resort operations.

Key Responsibilities

• Assist the General Manager with all aspects of daily resort operations.
• Perform daily, weekly, and monthly property inspections and ensure the property, grounds, and work areas are maintained to established standards.
• Direct and coordinate resort activities to promote efficient operations.
• Respond to and resolve owner and guest concerns and complaints.
• Assist with recruiting, selecting, onboarding, training, and supervising resort employees.
• Processing bi-weekly payroll and reports.
• Review employee performance and assist with appropriate personnel actions.
• Ensure compliance with resort operating controls, SOPs, policies, and procedures.
• Help maintain professional uniform, name tag, and grooming standards throughout the resort. Asst. General Manager
• Build owner loyalty through proactive communication, effective follow-up, and strong service.
• Coordinate owner information, requests, unit usage, reservations, cancellations, and confirmations.
• Assist with rental and owner reservation systems and coordinate with Security, Maintenance, and outside vendors.
• Serve as a resource regarding resort exchange programs and procedures.
• Conduct random audits of guest units and other operating areas.
• Monitor resort supply levels to ensure required inventory is ordered and available when needed.

Accounting & Administrative Responsibilities

This position also has significant administrative and accounting responsibilities, including:

• Documenting and processing amounts due to owners through the owner rental program.
• Reviewing housekeeping fee adjustments and Front Desk daily receipts.
• Processing and verifying rental escrow activity and write-off adjustments.
• Maintaining accurate records related to cash flow, accounts receivable, aging reports, and billing.
• Coding and processing accounts payable for management review.
• Researching accounting questions and discrepancies.
• Providing accounting information and documentation as required.
• Assisting with vendor agreements as directed by the General Manager.
• Assisting with or conducting HOA meetings in the General Manager's absence.

Qualifications

• Minimum of five (5) years of hospitality industry experience.
• Two (2) or more years of Guest Services experience.
• One (1) or more years of accounting experience in a timeshare/resort environment.
• Bachelor's degree or hospitality certification is a plus.
• Strong leadership and management skills.
• Excellent organizational, verbal, and written communication skills.
• Ability to delegate responsibilities and provide employees with coaching, guidance, and training.
• Strong critical-thinking and problem-solving abilities.
• Ability to work independently while managing multiple projects and deadlines.
• Excellent computer skills, including proficiency with Microsoft Excel and Word.
• Strong analytical skills with excellent attention to detail.
• Ability to effectively address and resolve guest service concerns.

Schedule & Availability

Hospitality is a 24/7 operation, and flexibility is essential. Candidates must be available to work as business needs require, including weekends, holidays, and nights. The position also requires availability to respond to owner, guest, or employee emergencies.

Physical Requirements

Candidates must be able to sit or stand for extended periods and occasionally lift and/or move up to 35 pounds, with reasonable accommodations available for qualified individuals with disabilities.

Join Our Team

If you are an experienced hospitality professional who enjoys being actively involved in resort operations, developing employees, working with owners and guests, and helping maintain high operational standards, we encourage you to apply.

Resort Management & Consulting Group (RMCG) is an Equal Opportunity Employer and drug-free workplace and complies with applicable ADA requirements.

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hospitality management: 5 years (Required)
• Guest services: 2 years (Required)

Ability to Commute:

• Kill Devil Hills, NC 27948 (Required)

Work Location: In person