Assistant General Manager

Assistant Manager

Job Summary

The Assistant Manager assists in building a healthy business and culture inside of our restaurants. The Assistant Manager ensures the operational needs of the restaurant are met while also supporting, exploring, and providing leadership to the team. The Assistant Manager should be the embodiment of Cornbread culture. They enjoy working in a fast-paced environment and can effectively collaborate with the General Manager to create ideas and troubleshoot efficiently. In this role, they are first in line to provide hands-on training and develop a team that will provide exceptional customer service. The Assistant Manager possesses a high sense of responsibility, quality, ethics, and integrity.

PEOPLE & CULTURE Communicate proactively, professionally, and positively with the team and guests. Follow up consistently with employees and managers to help bridge the gap between upper management and employees. Demonstrate compassion and care in relationships with teams while setting clear expectations and accountabilities. Identify difficult situations and proactively escalate them to the manager. Represent Cornbread’s core values and company mission. Assist with coaching the team to meet standards, perform well, and treat one another respectfully. Host daily pre-shift meetings and huddles.

HEALTH & SAFETY Follow all DOH and COVID-19 protocols to meet cleanliness standards. Ensure that all safety protocols are followed even when you are not present. Review, alter, and implement checklists with the General Manager. Ensure safety, harassment, injuries, or any other issues brought to your attention are reported and communicated to the General Manager or District Manager immediately. Actively identify, coach, and correct unsafe practices and behavior. Ensure closing procedures are completed and offices are secure at all times.

HOSPITALITY Assist in creating and maintaining an environment that is passionate about hospitality. Maintain consistent guest contact on the floor utilizing the Figure 8. Assist in educating the team so that they are fluent with the Cornbread mission, values, culture and the story of our brand. Learn how to build relationships with guests by communicating warmly and authentically. Seek opportunities to engage with guests and build community. Deliver timely, professional, and knowledgeable service. Exceed guest expectations.

BUSINESS ACUMEN Assist in developing and maintaining a labor schedule that is efficient and cost-effective. Support with timely payroll and admin tasks timely and accurately. Work with daily cash and the POS system. Complete monthly product inventory. Create and execute concise par sheets. Utilize a calendar system to order paper goods and other restaurant needs and supplies promptly. Attend all scheduled management meetings. Maintain regular communication with the General Manager and DM concerning operation details. Build and foster relationships with local businesses in the area. Seek opportunities to increase sales opportunities within the walls of the restaurant.

Qualifications

• Food Service: 3 years of food service experience.
• Leadership: 2 years
• People skills: Dealing with the public and team proactively, professionally, and positively.
• Ownership: Takes initiative, personally drives & takes pride in business.
• Proficiency in technology, writing, reading, and working knowledge of spreadsheets required
• Food Handlers certificate within 30 days or Serv-Safe equivalent
• Ability to lift 30+ lbs and stand for long periods
• Exhibit pride

This job description is not an exhaustive task list of every function of the role, other tasks and job responsibilities as assigned.

Pay: $20.00 - $24.00 per hour

Work Location: In person