Assistant General Manager

Job Summary

We are seeking a highly motivated and experienced Assistant General Manager to lead our team at an upscale extended hotel in the Cleveland Area. Previous experience with Hilton, Marriott, IHG or Hyatt is required. The ideal candidate will have a strong background in operations management, revenue management and cost controls within the extended stay segment. The Assistant General Manager will be responsible for managing all aspects of the hotel, including operations, finances, and customer service. The successful candidate will be a hands-on leader who is committed to leading the hotel to achieve revenue, cost control and guest service goals.

Duties

• Oversee the day-to-day operations of the hotel, ensuring that all aspects are running smoothly and efficiently.
• Manage and train a team of staff members, including front office, maintenance, housekeeping and sales staff.
• Implement effective staff training programs to ensure that employees are knowledgeable about the hotel's policies, and procedures.
• Oversee the hotel's finances, including ordering supplies, controlling food costs, controlling overtime and tracking expenses.
• Collaborate with the brand's revenue management to grow revenue in excess of the comp set as measured by the STR report.
• Handle customer complaints and feedback, working to resolve any issues promptly and professionally.

Experience

• At least one year of proven experience in an extended stay hotel management role with either Hilton, Marriott, IHG or Hyatt, with a strong operations background and five years of previous supervisory experience.

• Experience with staff training and development is essential.

• A track record of consistently meeting or exceeding sales and customer satisfaction targets is highly desirable.

• Experience with Microsoft Work, Excel and Outlook.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Independence, OH 44131 (Required)

Ability to Relocate:

• Independence, OH 44131: Relocate before starting work (Required)

Work Location: In person