Assistant General Manager

ASSISTANT GENERAL MANAGER (AGM)

Operations People Guest Experience Food & Beverage

The Assistant General Manager supports the General Manager in leading the day-to-day operation of the park and assumes GM responsibilities when the General Manager is unavailable. The AGM is a hands-on leader responsible for operational execution, team development, guest experience, financial performance, safety, and food & beverage. This role works across departments to reinforce Altitude standards, build a strong team culture, and deliver a safe, clean, energetic and consistent guest experience.

KEY RESPONSIBILITIES

Leadership & Park Operations

Work closely with and support the General Manager; lead the park and assume GM responsibilities in the GM’s absence.

Lead opening, closing and daily operating routines while ensuring all departments are prepared for business.

Coach, develop and hold managers and team members accountable through clear communication, consistent follow-up and visible leadership.

Uphold Altitude operating standards, policies, safety expectations and brand standards throughout the facility.

Monitor labor, controllable spending, inventory and operational results; make real-time adjustments based on business needs.

Assist with financial reporting, budgeting, forecasting and achievement of park profitability goals.

Maintain a clean, safe, organized and guest-ready facility at all times.

People & Team Development

Assist with recruiting, interviewing, hiring, onboarding and retention of high-quality team members.

Ensure training programs are executed consistently and team members are prepared to perform their roles successfully.

Set clear expectations and provide ongoing coaching, recognition, performance feedback and accountability.

Support scheduling and staffing plans that meet business needs while maintaining responsible labor levels.

Identify and develop high-potential team members for additional responsibility and future leadership opportunities.

Create a positive, professional and energetic work environment focused on teamwork and the guest experience.

Guest Experience & Sales

Deliver an on-brand Altitude guest experience through strong floor presence and superior operational execution.

Resolve guest concerns professionally and use guest feedback as a coaching and development opportunity.

Support execution of park promotions, memberships, parties, group events and local sales initiatives.

Communicate department goals and help drive accountability for sales, service and operating performance.

Ensure the facility remains safe and secure for guests and team members.

Food & Beverage

Provide direct leadership and oversight of the park’s food & beverage operation, including kitchen, concessions and related service areas.

Ensure food is prepared, cooked, held and served according to established recipes, quality standards, portion controls and food-safety requirements.

Maintain proper food handling, sanitation, temperature logs, cleaning procedures and equipment standards in accordance with company and applicable health-code requirements.

Train and coach food & beverage team members on recipes, equipment operation, speed of service, guest service and safe work practices.

Manage food and beverage inventory, ordering, receiving, storage, rotation and waste controls; follow FIFO procedures and minimize product loss.

Monitor food cost, product usage, sales mix and labor to support department profitability and budget expectations.

Ensure food & beverage equipment is properly cleaned, maintained and reported for repair when needed.

Support menu execution, product availability, merchandising and promotional offers while maintaining consistent presentation and quality.

Complete or verify required food & beverage opening, closing, sanitation and inventory checklists.

QUALIFICATIONS & SKILLS

2+ years of leadership or management experience in entertainment, hospitality, retail, restaurant or food & beverage operations preferred.

Experience leading teams in a high-volume, fast-paced guest-facing environment.

Working knowledge of food safety, sanitation, inventory control and food & beverage operations; food-safety certification preferred or ability to obtain as required.

Ability to recruit, motivate, coach, develop and retain team members.

Comfortable working with budgets, labor targets, inventory, sales results and basic financial reporting.

Strong communication, organization, problem-solving and decision-making skills.

Available to work days, nights, weekends and holidays based on business needs.

Ability to remain active for extended periods and lift/carry 50+ pounds as required.

Maintain a professional image and lead by example.

Pay: $16.00 - $21.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Employee discount

Work Location: In person