Assistant General Manager

Job Summary

We are seeking a dynamic and experienced Assistant General Manager to lead our hotel operations with enthusiasm and strategic insight. In this pivotal role, you will support the overall management of the hotel, ensuring exceptional customer service, efficient operations, and a motivated team. Your leadership will drive sales growth, optimize inventory control, and uphold the highest standards of hotel presentation. This position offers an exciting opportunity to develop your managerial skills while making a meaningful impact on our guests and team members alike.

ESSENTIAL FUNCTIONS

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests. Helps drive company initiative and brand standards.

Serves as first level of contact for Guest Services issues. Resolves guest issues in a timely manner and determines whether to escalate as needed.

Become trained in all managerial functions and operations at the hotel level.

Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs.

Assists with interviewing, onboarding and training new associates.

Ensure all employees are trained according to brand requirements and expectations.

Use the direct supervision/involvement with all associates to promote a positive work environment through team work, energy, enthusiasm and recognition.

Actively involved in the daily team meeting and interacts with the staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary.

Assists in budgetary control measures, including labor monitoring, room expense control and maintaining PAR levels.

Ensures employees have the necessary tools to execute their jobs on an ongoing basis.

Upholds and enforces standards and policy compliance at the property level.

Assists in monitoring cash management, in-house guest balances and direct bill receivables compliance

Assists with drive-by activities and competitor surveillance when needed.

Shares "Manager on Duty" responsibilities with the GM.

Provides other relief, or back-up duties as needed at the hotel including front desk coverage per company standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel.

Ensures that clean rooms, guest and employee satisfaction are top priorities.

All other duties as assigned.

Pay: $52,000.00 - $65,000.00 per year

Benefits:

• Paid time off
• Relocation assistance

Work Location: In person