Assistant General Manager

Our established New York restaurant is seeking an experienced Assistant General Manager to lead all aspects of service, operations, and team management. This is a key leadership role responsible for upholding our standards of hospitality, service, and operational excellence while creating a warm, generous, and memorable experience for every guest.

The ideal candidate is a highly engaged hospitality professional with a strong understanding of elevated service, restaurant operations, and food and beverage. They lead by example, develop their team, build meaningful guest relationships, and consistently translate expectations into thoughtful execution.

The Assistant General Manager will play an important role in identifying and caring for our regulars and VIP guests, while creating lasting connections with new guests and helping grow our loyal customer base.

MAJOR RESPONSIBILITIES

• Oversee all aspects of daily service, floor operations, and restaurant administration
• Lead pre-service meetings, floor preparation, and daily operational execution
• Partner with the Maître D’ to oversee guest relations and ensure a seamless guest experience
• Manage the reservations book to maximize revenue, optimize turn times, accommodate walk-ins, and respond to seasonal business patterns
• Maintain and develop detailed guest notes and profiles to strengthen our customer database and personalize future visits
• Train and oversee the front door team in reservations management, guest communication, and database development
• Hire, train, schedule, coach, and manage the Front of House team
• Build and maintain a strong team culture through ongoing training, service education, coaching, and performance reviews
• Establish and track key performance indicators in partnership with ownership
• Provide accurate financial, managerial, and service reporting to ownership and the finance team
• Implement disciplinary and performance-management practices in accordance with company standards
• Partner closely with Kitchen leadership to ensure strong communication, collaboration, and overall restaurant performance
• Support events and special projects from planning through execution
• Ensure operational policies, permits, inspections, and compliance requirements remain current
• Oversee restaurant maintenance and service providers, ensuring the physical space is maintained to the highest standard
• Oversee weekly payroll submission in partnership with the bookkeeper/controller and payroll provider
• Identify opportunities to improve service, efficiency, team performance, and profitability
• Maintain a visible leadership presence on the floor and actively support the team during service

QUALIFICATIONS

• Proven management experience in an elevated, fine dining, or high-level hospitality environment
• High-energy, enthusiastic, and genuinely service-oriented personality
• Exceptional leadership, mentorship, coaching, and team-development skills
• Strong knowledge of wine, cocktails, and beverage service
• Demonstrated ability to plan, prioritize, project manage, and meet deadlines
• Excellent problem-solving skills with the ability to remain calm, composed, and decisive in a fast-paced environment
• Strong understanding of restaurant financials and operational management
• Excellent written and verbal communication skills
• Strong command of Toast POS and restaurant reservation platforms
• Professional presence and appearance at all times
• Ability to stand and work for shifts of 8+ hours
• Availability to work weekends and holidays

BENEFITS

• 401(k)
• Targeted average of 45 hours per week
• Employer-subsidized medical, dental, and vision benefits
• Paid vacation for managers

If you are an experienced hospitality leader who takes pride in developing people, cultivating exceptional guest relationships, and delivering consistently high standards, we invite you to apply.

We are an Equal Opportunity Employer.

More detail about Raf's part of Elizabeth Street Hospitality