Assistant General Manager

The Hilton Garden Inn Princeton Lawrenceville is in need of a driven-result skilled Assistant General Manager is a position designed to assist the General Manager and/or any member of the Executive Team, while balancing daily hotel operations. Tasks consisting of front desk shift scheduling, coverage as needed and ensuring the consistency of guest satisfaction for overall arrivals/departures and any guest requests. Communication and assisting Housekeeping, as needed with the oversight of the management team.

Assistance with daily operations based on hotel demand to be a helper with laundry duties, housekeeping of guest rooms; that include removing linens and trash, and responsible for the overall cleanliness.

Other tasks include food & beverage duties, front desk coverage/tasks and maintenance items. Each day will vary based upon the hotel demand. Instruction of management for daily projects.

Overall Skillset for Assistant General Manager

· Punctual Attendance / Dependability

· Exceptional Customer Service

· Computer Skills

· Time Management Skills

· Team Player

· Able to communicate directly with the General Manager in an effective manner

· Able to lift and move fast

· Positive Attitude

· Able to take initiative on tasks; solve practical problems or resolve issues

· Daily property walks to include the outside/outlets/meeting space and public restrooms to include the laundry room and employee breakroom/restroom

· Able to balance departments of F&B, Housekeeping and Front Desk responsibilities

Administrative & General

· Schedule based upon business demands in accordance with the General Manager

· Meet & Exceed Medallia satisfaction for cleanliness and overall service

· Respond to all surveys and 3rd party reviews

· Ensures hotel standards are delivered on a daily basis, between all departments

· Maintains cleanliness and organization of the back office

· Own a Human Resources situation with the guidance of the General Manager, and other management as needed.

· Taking initiative to assist with responsibilities of shift coverage as needed, between all departments for the benefit of the operation

· Complete Brand Standards of training modules to include CPR, ServSafe Food Handler/ServSafe Alcohol Awareness

· Any other tasks as instructed by management

· Utilize Brand system protocols and requirements in accordance with the General Manager

Housekeeping Department

· Preparation for Brand Inspections; 12 Point Inspections according to Brand requirements

· Assist with Housekeeping Boards

· Managing to ensure Brand Standards are consistent in rooms

· Satisfaction of Cleanliness Scores are above brand standards

· Guest requests

· Stayover service

· Housekeeping Board as needed

· Assistance to training of new team members

· Assist in laundry; as needed

· Inventory control for guest supplies in relation to procurement requirements

· Assistance of inventory for ordering purposes

· Oversight of the organization of housekeeping storage closets

· Monitor of stained linen and implementing stain removal

· Projects for housekeeping/daily/weekly/monthly

· Any other tasks as instructed by management

Food & Beverage Department

· Inventory control for guest supplies in relation to procurement requirements

· Food orders/alcohol orders as needed, in accordance to budget

· Assisting with execution of food and safety standards

· Assistance with food preparation and training as needed

· Any other tasks as instructed by management

Front Desk

· Assistance with coverage as needed

· Honors Enrollments

· Ensure guest satisfaction is exceeded

· Assistance for the groups on weekends for the operation to run smooth

· Inquiries, assisting with responses with communication to management

· Assistance with the overall meeting space for set up and in accordance with management instruction

· Site Tours to Sales Inquires or Walk-In’s

· Training of Front Desk Staff

· Empowerment Skills

· Sense of Urgency

· Room Inventory control; overbooking etc.

· Guest Requests are communicated and followed up upon with departments/management

· Guest Assistance

· Meet & exceed the overall satisfaction for cleanliness and overall service

· Any other tasks as instructed by management

Maintenance Department

· Preparation for Quality Assurance Inspections

· Maintenance inspections; plan projects in accordance with the General Manager

· Ensure fire standards are monitored

· Assist with the accuracy of guest requests

· Trash is consistently removed from the grounds and receptables, etc.

· Brand standards are upkept with the monitoring of the following: door painting, painting, caulk of the bathrooms and P-Tec units

· Any other tasks as instructed by management

Work Schedule:

• Minimum of 45-50 hours weekly; based upon the hotel demand; weekends are a must, non-negotiable

• 3 Holidays Annually

• 40 Hours of Vacation/PTO

If you are a dedicated professional with a passion for the hospitality industry and have the necessary skills to excel in this role, we encourage you to apply.

We look forward to hearing from you!

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Application Question(s):

• Do you have excellent attendance with previous employers?
• What are your personality traits?
• How many years of experience do you have with a focused service brand?
• Please explain why should consider you as a candidate to lead our team? How do you overcome obstacles? How do you plan your schedule?

Experience:

• Food & Beverage: 2 years (Preferred)
• Housekeeping: 1 year (Required)
• Front Desk: 3 years (Required)
• Hilton Brand: 3 years (Preferred)
• Managerial: 3 years (Required)
• Marriott Brand: 3 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person