Assistant General Manager

REPS ASSISTANT GENERAL MANAGER Role

REPS AGM position will be in assisting the General Manager with daily responsibilities. Specific responsibilities include handling membership issues and helping maintain retention, selling services and new memberships, following and reporting facility operations, tracking ABC Fitness analytics, ensuring the facility is clean and prepared for use. The AGM position is a key member of our team and is responsible for assisting the GM with daily club operations and ensuring an exceptional customer experience.

Advanced education is not generally required for this position although experience in similar work environments (i.e. gyms/health clubs) will be beneficial and expected. Must have excellent people skills, attention to detail, organized and a passion for fitness.

Assist in recruiting and training and maintaining a high performance, high energy staff.

Assist in maintaining a welcoming atmosphere for all members, guests and prospects and ensure that staff is following superior customer service guidelines

Be involved in all front desk duties; answering calls, check members in, new member tours and sign ups, facilitate member requests, oversee and maintain cleanliness and operations of the facility.

Assist in keeping stock/inventory and letting the Manager know of what is needed.

Providing backup support for employees who are absent or in need time off.

Able to problem solve.

Punctuality and reliability are a must.

Strong listener with the ability to empathize and problem solve.

This is a full-time hourly position. The AGM will primarily work mid shifts during the week (9-5p or 12-8p) and 9a-2p on necessary weekends. The AGM will need to be available and on-site as necessary on most shifts. AGMs are required to clock in prior to their assigned start time and must clock out when they go off duty. Schedules are based on the needs of the business and are subject to change.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person