Assistant General Manager

Perpetual is looking for an experienced, motivated, and hands-on Assistant General Manager to join our fast-paced recreational cannabis dispensary in Pittsfield, Massachusetts.

We are looking for a strong leader who understands cannabis retail, knows how to lead a team, and can help ensure that our dispensary operates safely, efficiently, compliantly, and with an exceptional customer experience.

The Assistant General Manager will work closely with the General Manager and will help oversee the day-to-day operations of the dispensary, including staff leadership, scheduling, compliance, cash handling, reporting, inventory operations, and customer service.

Responsibilities

• Support the General Manager in the overall operation and performance of the dispensary
• Lead, coach, direct, and develop dispensary agents, leads, and inventory staff
• Help create and manage staff schedules while ensuring appropriate staffing levels
• Maintain a visible, hands-on leadership presence throughout daily operations
• Ensure all employees follow company policies, procedures, and Massachusetts cannabis regulations
• Help maintain compliance with all applicable Massachusetts Cannabis Control Commission requirements and dispensary regulations
• Monitor and maintain proper procedures for opening and closing the facility
• Oversee cash handling, cash reconciliation, deposits, registers, and other financial controls
• Complete and review daily, weekly, and other operational reports
• Monitor sales, staff performance, customer service, and operational metrics
• Assist with inventory management, receiving, storage, organization, audits, and reconciliation
• Work closely with inventory personnel to maintain accurate inventory records and proper product handling
• Help identify and resolve inventory discrepancies
• Ensure cannabis products are handled, stored, displayed, and sold in accordance with applicable regulations and company procedures
• Maintain accurate records and documentation required for compliant cannabis operations
• Help prepare for and participate in regulatory inspections and audits
• Identify compliance concerns and take appropriate corrective action
• Enforce company policies consistently and fairly
• Handle employee questions, concerns, and day-to-day operational issues
• Assist with employee training, onboarding, coaching, and performance management
• Provide leadership during busy periods and unexpected operational situations
• Ensure exceptional customer service and help resolve customer concerns professionally
• Maintain a clean, organized, safe, and professional retail environment
• Help ensure appropriate security and loss-prevention procedures are followed
• Communicate effectively with the General Manager regarding staffing, compliance, sales, inventory, and operational issues
• Assist with implementing company goals, procedures, and operational improvements
• Serve as a key member of the leadership team and help maintain a positive, accountable, team-oriented culture
• Perform other duties necessary to support the successful operation of the dispensary

Qualifications

Team Leadership & Development

• Provide coaching, direction, and real-time feedback to employees and members of the leadership team
• Help manage employee performance, attendance, accountability, and corrective action when necessary
• Participate in employee performance reviews and development conversations
• Help train and develop leads and other employees into stronger, more independent leaders
• Assist with interviewing, hiring recommendations, onboarding, and training
• Help address employee concerns and resolve conflicts professionally and consistently
• Build a culture of accountability, communication, teamwork, and strong customer service

Scheduling & Staffing

• Work alongside the General Manager to create and maintain effective employee schedules
• Monitor staffing levels and adjust coverage based on business needs
• Help resolve call-outs, late arrivals, shift changes, and other scheduling issues
• Ensure leadership coverage is appropriate for opening, closing, breaks, and peak business periods
• Help anticipate staffing needs and identify opportunities for hiring or schedule adjustments

Inventory & Compliance

• Maintain a strong working knowledge of Massachusetts cannabis regulations and company compliance requirements
• Assist with METRC compliance, inventory reconciliation, audits, and discrepancy investigations
• Support product intake, transfers, inventory counts, and other inventory processes
• Help identify and resolve inventory discrepancies promptly
• Ensure cannabis products are handled, stored, tracked, and sold according to regulatory and company requirements
• Work closely with inventory leadership to maintain accurate and organized inventory systems
• Support internal and regulatory audits as needed

Cash Handling & Financial Controls

• Oversee daily cash-handling procedures and ensure company policies are followed
• Review register and cash discrepancies and assist with investigations when needed
• Support vault, deposit, reconciliation, and closing procedures
• Reinforce proper cash-handling practices with employees
• Help identify recurring discrepancies or procedural issues and implement corrective action

Security & Safety

• Help maintain compliance with all security procedures
• Respond appropriately to security incidents, customer conflicts, emergencies, and other unusual situations
• Ensure employees understand and follow required safety and security procedures
• Escalate incidents appropriately and maintain accurate documentation when necessary

Customer Experience

• Maintain a high standard of customer service throughout the dispensary
• Support employees with complex customer situations and escalations
• Help ensure customers receive accurate information and a professional, welcoming experience
• Reinforce expectations around customer education, professionalism, and responsible cannabis retail practices

Required:

• Must be 21 years of age or older
• Minimum 1 year of cannabis industry management experience
• Previous management experience must be within a licensed cannabis dispensary or cannabis retail operation
• Minimum 2 years of retail experience
• Strong understanding of cannabis retail operations and Massachusetts cannabis compliance
• Experience leading, coaching, and directing a team
• Experience with employee scheduling and staffing
• Experience with cash handling and reconciliation
• Strong organizational and administrative skills
• Ability to complete and understand operational reports
• Strong attention to detail and commitment to compliance
• Excellent communication and customer service skills
• Ability to work effectively in a fast-paced retail environment
• Ability to make sound decisions and remain composed under pressure
• Ability to work a flexible schedule based on business needs
• Must have open availability between 7:00 AM and 11:00 PM, including weekends and holidays as required
• Must be able to obtain and maintain any required Massachusetts cannabis employment/agent credentials

Preferred Qualifications

• Experience as a cannabis dispensary manager, assistant manager, department manager, lead, or similar leadership role
• Familiarity with Massachusetts cannabis regulations and Cannabis Control Commission requirements
• Experience with cannabis POS and inventory management systems
• Experience with compliance tracking, audits, and regulatory inspections
• Experience managing cash-intensive retail operations
• Experience with inventory management and reconciliation
• Experience training and developing employees

The right person for this position is a leader who leads from the floor. You should be comfortable jumping in wherever needed, holding the team accountable, solving problems quickly, and setting the standard for professionalism and customer service.

Our environment is team-oriented, fast-paced, and customer-focused. We need someone who can balance strong operational discipline with a positive attitude and genuinely enjoys working with both customers and employees.

If you're an experienced cannabis retail leader who is ready to take on a significant leadership role and help drive the success of a growing dispensary, we'd love to hear from you.

Benefits

• Health insurance
• Dental insurance
• Paid time off (PTO)
• Employee discounts

Pay: $53,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person