Assistant General Manager

Job Type

Full-time

Description

About Joe’s Waterfront

Located on Boston’s iconic waterfront, Joe’s Waterfront offers classic American cuisine, fresh seafood, and a warm, inviting atmosphere. Known for its stunning harbor views, lively bar, and bustling dining room, Joe’s has been a beloved gathering place for both locals and visitors for decades. As part of the Tavistock Restaurant Collection, Joe’s Waterfront is backed by a diverse portfolio of restaurants committed to hospitality, quality, and growth.

Position Summary

We are seeking an Assistant General Manager (AGM) to join our leadership team at Joe’s Waterfront. The AGM will partner with the General Manager to oversee daily operations, ensure service excellence, and lead a high-performing front-of-house team. The ideal candidate will be a natural leader with strong business acumen, a hands-on management style, and a passion for creating memorable guest experiences in a high-volume environment.

Key Responsibilities

• Support the GM in managing all aspects of restaurant operations.
• Lead, coach, and develop FOH team members to deliver outstanding service.
• Maintain high standards of hospitality, cleanliness, and operational efficiency.
• Assist with scheduling, payroll, inventory, and cost control.
• Act as Manager-on-Duty, ensuring seamless service flow and guest satisfaction.
• Resolve guest issues with professionalism and urgency.
• Partner with the culinary and bar teams to execute seasonal menus and specials.
• Contribute to community engagement and local marketing initiatives.

Why Join Us:

• Join a high-profile restaurant in one of Boston’s most dynamic neighborhoods
• Be part of a respected, growing hospitality group with opportunities for advancement
• Competitive base salary + performance-based bonus
• Health, dental, and vision insurance
• Paid time off + dining discounts across the Tavistock Restaurant Collection
• Ongoing leadership training and development support

Requirements

What We’re Looking For:

• 3+ years of experience as an AGM or FOH Manager in a high-volume, full-service or upscale casual restaurant
• Strong leadership presence and the ability to lead by example in a hands-on environment
• Excellent communication, team-building, and problem-solving skills
• Proficiency in POS systems, labor management tools, and restaurant financials
• A guest-first mindset with a passion for creating welcoming and memorable dining experiences
• Availability to work a flexible schedule including nights, weekends, and holidays