Assistant General Manager

About Us

Wingstop's best flavor is our people. If you are looking for a career and not just a job, you are in the right place! Our goal is to assemble a team of exceptional individuals and nurture their personal and professional development. At Wingstop, we cultivate an atmosphere that promotes our team members' sense of well-being while providing outstanding service. Our team members work together to guarantee that every guest has a positive, memorable experience. We are seeking devoted individuals who are enthusiastic about food and hospitality, just like us.

About The Role

We are seeking a highly motivated and energetic Assistant General Manager (AGM) to help oversee daily restaurant operations and support the General Manager in leading a high-performing team. The AGM plays a vital role in maximizing profitability, delivering exceptional guest experiences, and upholding Wingstop’s standards of excellence. This position is ideal for a leader who thrives in a fast-paced environment, knows how to inspire a team, and is ready to take the next step in their management journey.

Essential Duties & Responsibilities:

• Lead and supervise daily Front of House and Back of House operations

• Act as the shift lead and decision-maker in the absence of the General Manager

• Support team development through training, coaching, performance feedback, and motivation

• Deliver top-tier guest service and address guest concerns promptly and professionally

• Ensure compliance with all local, state, and company food safety, health, and sanitation standards (including maintaining an “A” health rating)

• Monitor and maintain product quality, speed of service, and cleanliness standards

• Assist in labor scheduling, inventory management, ordering, and cost control

• Follow and enforce all cash handling and security procedures

• Help manage Food and Labor Costs in line with company targets

• Oversee facility maintenance and cleanliness through preventative programs

• Train to build the leadership skills necessary for promotion to General Manager

• Perform operational duties including register use, taking orders, and food preparation as needed

• Additional responsibilities as assigned by the General Manager or District Manager

An artificial intelligence tool that may be considered an Automated Employment Decision Tool (AEDT) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.

The use of AI technology is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired.