Assistant General Manager

ACCOUNTABILITY

The Assistant General Manager ensures guest satisfaction, property upkeep, and staff support according to Stoney Creek Hotel & Conference Center's standards set by the General Manager. They oversee all operations, including front desk, housekeeping, sales, maintenance, and the conference center. This role demands specialized expertise, technical problem-solving, and a commitment to integrity, quality, and precision while adhering to established standards and systems.

REPORTS TO AND IS SERVED BY: General Manager

FLSA Designation: Exempt

WHAT TO EXPECT

Guest Satisfaction: Assist in achieving high levels of guest satisfaction by addressing guest concerns, ensuring prompt resolution of issues, and maintaining a welcoming and hospitable atmosphere.

Operational Supervision: Provide supervision and support to various hotel departments, including the front desk, housekeeping, sales, maintenance, and conference center. Ensure that each department operates effectively and efficiently.

Standards Adherence: Work closely with the General Manager to ensure that the hotel maintains and exceeds the quality and service standards set by the brand and the property. Monitor and maintain the appearance and condition of the hotel.

Staff Management: Assist in staff recruitment, training, and development. Help to create a positive work environment, offer guidance, and support employee growth.

Financial Oversight: Participate in financial management, including budget development, expense control, and revenue management. Identify opportunities to maximize profitability while maintaining quality.

Problem Solving: Employ specialized expertise in handling technical and operational challenges, often requiring creative solutions within approved organizational systems and technologies.

Values Demonstration: Uphold the core values of integrity, quality, and caution in all aspects of the role. Set an example for employees in maintaining high ethical standards.

Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.

Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.

PROUD OWNER

Your leadership, communication, and operational expertise will be crucial in achieving the hotel's goals and standards while maintaining guest satisfaction and efficient operations.

Attention to detail and a commitment to safety and cleanliness. Ability to work independently and efficiently.

Strong organizational skills to manage tasks and prioritize work.

Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.

HELD ACCOUNTABLE TO

Brand standards, Providing operational leadership support, Guest satisfaction, Employee satisfaction and support, Managing budget and expenses.

SOFT SKILLS

CHARACTERISTICS: Intense, restless, driving, loyal, conscientious, detail-oriented, anticipate problems.

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

HARD SKILLS

EDUCATION AND EXPERIENCE:

High School degree or GED. College degree in related areas preferred. Five years of hospitality experience is desired.

Fully educated and able to train others on all hotel emergency procedures.

Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others.

PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions.

TRAVEL: Less than 5%

POSITION: On-site work at each hotel property.

Open availability. Must be able to work weekends.