Assistant General Manager

About the role

1, Tour Operations, Safety and Quality Control

●Ensure that all tour operations are carried out safely and smoothly, with guest safety as the top priority.

●Identify potential risks and take appropriate action to prevent accidents, delays, and other issues during tours.

●Work closely with local staff, tour guides, drivers, hotels, and other suppliers to ensure smooth tour operations.

●Review guest feedback and complaints, identify areas for improvement, and take action to maintain and improve service quality.

2,Local Staff Management and Internal Coordination

●Supervise the daily work and progress of local staff in Malaysia and ensure that tasks are completed accurately and on time.

●Coordinate communication and information sharing between the Malaysia office and the sales team in Japan.

●Support staff development, improve work efficiency, and encourage effective teamwork.

Quotation and Cost Management

●Manage operating costs and profit margins while maintaining competitive pricing.

●Work with local suppliers to negotiate suitable rates and provide cost-effective travel services.

3,Communication with Clients and Business Partners

●Build and maintain good relationships with Japanese travel agencies, local suppliers, and other business partners.

●Support visits and inspection tours in Malaysia by representatives of Japanese travel agencies, providing guidance and explanations from the perspective of Japanese travelers. ●Help promote Malaysia as a travel destination and support the development of inbound tourism from Japan.

4, Emergency Response and Support

●Respond promptly and appropriately to emergencies involving travelers during their stay in Malaysia.

●Keep management in Japan and the relevant clients informed of the situation, actions taken, and further arrangements required.