Assistant General Manager

Job Overview
We are seeking a hands-on Assistant General Manager to support daily operations at Holiday Inn Express Grand Rapids North . This role partners closely with the General Manager to drive operational excellence, lead teams, and deliver outstanding guest and employee experiences across all departments.

Duties

• Support daily hotel operations across Front Office, Housekeeping, and Food & Beverage
• Serve as Manager on Duty and lead service recovery efforts
• Coach, develop, and engage department leaders and hourly teams
• Assist with labor management, scheduling, forecasting, and cost control
• Monitor guest satisfaction and implement service improvements
• Collaborate with Sales, Maintenance, and Revenue teams
• Support hiring, onboarding, training, and performance management
• Prepare reports and assist with budgeting and forecasting
• Step in for the General Manager as needed
• Serve as Manager on Duty and lead service recovery efforts
• Coach, develop, and engage department leaders and hourly teams
• Assist with labor management, scheduling, forecasting, and cost control
• Monitor guest satisfaction and implement service improvements
• Collaborate with Sales, Maintenance, and Revenue teams
• Support hiring, onboarding, training, and performance management
• Prepare reports and assist with budgeting and forecasting
• Step in for the General Manager as needed

Qualifications

• 1+ years of hotel management or supervisory experience in a full-service environment
• Strong operational knowledge across hotel departments
• Proven leadership, communication, and problem-solving skills
• Ability to manage priorities in a fast-paced setting
• Flexible schedule including weekends and holidays

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person