Assistant General Manager

Experienced manager that leads the staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high-quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. Strong Food and Beverage experience.

Scope of this Position

• This position will be responsible for managing/overseeing all F&B operations within the resort.
• The candidate will ideally have worked in the following departments and/or held the following positions: Restaurant or Banquet Manager or Restaurant/Banquet Manager.
• Requires a minimum of 7 year(s) of managerial experience.
• Requires a minimum of 7-10 year(s) of experience.
• Must have experience at properties of similar size, rating and capacities. Resorts with golf course experience preferred .
• Position will be required to work a varied schedule including evenings, nights, holidays and weekends.

Job Requirements

Technical Requirements:

• Day to day operations with professional, high service standards.
• Track record of building golf outlet volume and average checks. – move below build beverage voiume
• Experience with high volume Restaurant operations.
• Experience implementing new F&B concepts.
• Track record of developing profitable F&B promotions.
• Experience developing, costing, pricing, and merchandising menus.
• Establish and maintain proper inventories.
• Build restaurant and banquet beverage volumes.
• Strong knowledge of food, wines and spirts.
• Orders supply for the department (e.g., china, glass, silver, buffet presentations, and other service equipment need)

Leadership Requirements:

• Ability to manage change effectively and efficiently.
• Ability to conceptualize monthly/yearly goals of the property and provide leadership to the Restaurant & Banquet departments to achieve and surpass their goals & objectives.
• Communicate goals and objectives and inspire, train and develop employees for promotion as warranted.
• Ensure employee awareness of on-site guest feedback to provide effective corrections and improved service standards

Managerial Requirements:

• Clear & concise written and verbal communication, along with strong administrative/organizational skills with excellent time management skills.
• Work with limited support.
• Excellent knowledge of computers/programs.
• Set high professional standards for consistent overall day to day operations with exceptional detail & consistency in timely follow-up.
• Strong customer service orientation and skills.
• Professional and effective guest resolution.
• Preparing and processing all paperwork, reports and SOP’s in a timely efficient manner.
• Interview, evaluate, and discipline staff.
• Track record of building and encouraging an atmosphere of teamwork.
• Demonstrate ability to lead by example.
• Abilities to inspire, train, build morale and develop people for promotion.
• Use a "hands-on" approach to management.
• Delegating where appropriate to encourage learning and development of assistants.
• Experience training and cross-training employees for career progression.
• Instill a guest service attitude in all employees.
• Coach employees how to resolve and de-escalate conflicts.
• Instill a calm, organized approach in all situations.
• To train all staff in health and safety.
• To carry out any and all directives of other duties directed to him/her from the owners.

Business Requirements:

• Strong budgetary, projections, and cost control skills.
• Ability to produce consistent profits.
• Solid scheduling experience.
• Follow/enforce company & HR policies and procedures.
• Assume responsibility/accountability.
• Excellent health & safety and sanitation skills.
• Understand security requirements.
• Create courteous, friendly, professional work environment.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Think creatively.
• Teach suggestive selling techniques.
• Forecasting skills.
• Balance needs of company and owner.

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking

Ability to commute/relocate:

• Alliston, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel: 5 years (required)
• Food service: 7 years (required)
• Management: 4 years (required)

Licence/Certification:

• Smart Serve (required)
• Food Handler Certification (required)
• First Aid Certification (preferred)
• CPR Certification (preferred)

Work Location: In person