Assistant General Manager

Overview

Reporting directly to the General Manager, the Assistant General Manager supports the day-to-day operations of the Hampton Inn in Pell City, ensuring optimum performance and continual improvement in guest services, employee engagement, sales support, property appearance, and financial control. The Assistant General Manager serves as manager on duty and assumes full responsibility for the hotel in the General Manager’s absence. The ideal candidate has a strong sense of urgency, personal initiative, and determination, and is ready to grow into a General Manager role.

Responsibilities

• ● Walk and personally inspect the property daily, including the lobby, breakfast area, a rotating sample of guest rooms, corridors, fitness area, back-of-house, and exterior/parking areas, documenting deficiencies for immediate correction.

● Assist the General Manager in reviewing the monthly P&L and in identifying and carrying out corrective actions.

● Monitor cost and inventory controls for housekeeping supplies, breakfast/food items, and operating supplies.

● Assist in preparing the hotel’s annual operating budget and track performance against it throughout the year.

● Support sales and revenue efforts, including participation in weekly sales and revenue management calls, and help maintain rate integrity and Average Daily Rate (ADR) goals.

● Assist the General Manager in reviewing STR reports to identify where the hotel is underperforming and implement corrective actions.

● Assist with weekly occupancy and revenue forecasts and adjust staffing and purchasing accordingly.

● Help prepare the hotel for Hilton Quality Assurance inspections with high results, and follow through on corrective action plans for any deficiencies.

● Maintain thorough knowledge of Hilton product and service quality standards; ensure adherence to Hampton Inn brand standards at all times.

● Ensure all fire, life-safety, and workplace safety standards are maintained.

● Monitor guest satisfaction through Hilton Honors guest survey scores, social media, and third-party review sites; ensure issues identified in guest feedback are addressed and corrected.

● Supervise daily front desk operations, including check-in/check-out, rate integrity, group and corporate account handling, and resolution of escalated guest complaints.

● Supervise daily housekeeping operations, including room inspections, linen and supply inventory, and preventive room-care schedules.

● Supervise the complimentary hot breakfast service and maintenance/engineering functions, including preventive maintenance schedules and work-order follow-through.

● Support the Preventive Maintenance (PM) program and ensure rooms are PM’d in accordance with company and brand requirements.

● Assist with recruiting, hiring, onboarding, and training of associates, using best practices.

● Assist the General Manager with performance reviews, coaching, and development of team members.

● Help ensure staffing levels are met across front desk, housekeeping, breakfast, and maintenance, and arrange coverage for any gaps, including working shifts as needed.

● Support human resources functions, including controlling turnover, motivating and retaining employees, and conducting regular employee meetings.

● Serve as manager on duty on a rotating schedule, including evenings, weekends, and holidays.

● Assume full operational responsibility for the hotel in the General Manager’s absence.

● Create and maintain a positive, professional working environment.

● Ensure every associate adheres to a strict code of providing excellent, consistent service through Hilton-directed service initiatives.

● Provide hands-on leadership to ensure proper execution of hotel policies and procedures.

● All other duties and special projects as assigned by the General Manager.

Qualifications

● Bachelor’s degree preferred but not required.

● Minimum 2 years of hotel supervisory or management experience (front office, housekeeping, or assistant management), or the equivalent combination of education and experience.

● Hilton (Hampton Inn) brand experience required.

● Experience working with Hilton systems (PEP, GRO), as well as Quore, Delphi, Amadeus, and CoStar products.

● Strong organizational and time-management skills, with the ability to manage multiple priorities.

● Proficient in Microsoft Word and Excel.

● Ability to lead, motivate, and develop a dynamic team.

● Ability to problem solve and be flexible.

● Availability to work a flexible schedule, including evenings, weekends, and holidays.

Pay: $30,000.00 - $40,000.00 per year

Work Location: In person