Assistant General Manager

The Opportunity

SLO is looking for a senior leader who can own Philippine Operations today and grow into a broader business executive as the company expands. We want someone with a strong foundation in BPO, outsourcing, shared services, service delivery, managed services or technology-enabled operations - and the potential and attitude to carry a much bigger part of the business.

Beyond Operations, the AGM will progressively help lead client management, business solutions, white-label and technology partnerships, new service development, account economics and commercial decisions. The role works within SLO's senior leadership structure, including the CEO, COO, and the company's other Philippine leadership anchor.

What You Will Own

• Lead Philippine Operations, service delivery, managers, KPIs, quality and major client escalations.
• Build scalable operating systems and develop strong Operations leaders.
• Work with senior Sales leadership on complex opportunities, solution design, feasibility, pricing logic, and implementation.
• Translate client problems into practical people, process and technology solutions.
• Lead or coordinate white-label, technology and development partnerships and help create new managed-service offerings.
• Understand account economics and participate in proposals, renewals, expansion and strategic client decisions.
• Collaborate across HR, Finance, Accounting, Legal/Compliance and Corporate Services.
• Make sound independent decisions, knowing when CEO or COO involvement is truly required.
• Progressively assume broader responsibility for the Philippine business as capability and results are demonstrated.

What Will Matter Most

Relevant senior leadership experience may come from BPO, outsourcing, shared services, service delivery, customer or technology operations, managed services or business solutions. Previous AGM/GM title is not required. Title matters less than capability, potential and attitude.

• Leadership potential - the capacity to grow beyond the function you already know.

• Attitude, humility and learning agility - willingness to learn, accept coaching and lead specialists who may know more than you.

• Executive judgment and independence - ability to solve consequential problems without escalating everything upward.

• Builder mentality - comfort creating systems, capabilities and services that do not yet exist.

• Commercial curiosity - desire to understand how customers are won, solutions are designed, accounts make money and businesses grow.

• Hands-on leadership - willingness to roll up your sleeves in an entrepreneurial environment.

Sales Leadership - Important Distinction

This is not primarily a sales position. SLO will have senior Sales leadership responsible for prospecting, hunting, pipeline, negotiation, closing and revenue production. The AGM's role is to help ensure that what Sales sells can be designed, priced, implemented and delivered successfully - and to lead strong specialists without needing to be the expert in every room.

Why This Role Is Different

The successful candidate will gain exposure across Operations, Clients, Sales, Technology, White Label Partnerships, Business Solutions, New Services, Commercial Strategy and Organizational Growth. For the right person, this is not simply the next Operations job; it is an opportunity to develop into a well-rounded business executive and help carry SLO's next stage of growth.

Compensation & Application

Competitive executive compensation, commensurate with experience, leadership capability, market value, and scope of responsibility.

Application Requirements

Interested candidates are invited to submit their resume and a brief cover letter addressing the following question:

“What greater responsibility or challenge are you ready to take on beyond your current role, and why do you believe you are prepared for it?”

We encourage applicants to share relevant experiences, achievements, and personal strengths that demonstrate their readiness to take the next step in their professional journey.