Assistant General Manager

The Crowne Plaza Burr Ridge is looking for a seasoned, dedicated and motivated hospitality professional for the role of Assistant General Manager.

The primary duties of the Assistant General Manager is to ensure guest satisfaction and overall efficiency of front office operations, to train staff as outlined in the Front Office Training Procedures and ensure staff is prepared to provide excellence to our guests and visitors at all times.

Essential Functions & Responsibilities:

• Assist the General Manager in overseeing daily operations of the hotel
• Interview, hire, and train new staff members
• Handle cash transactions and ensure accurate cash handling procedures are followed
• Supervise staff members to ensure efficient workflow and excellent customer service
• Collaborate with the General Manager to develop and implement strategies for business growth and success
• Maintain inventory levels and order supplies as needed
• Implements and maintains Front Office department minimum standards. Responsible for the hiring, training, and supervision of property front office staff. Prepares work schedule for staff
• Able to make reasonable and professional decisions.
• Schedule staff adequately in order to maintain excellent service to guests at all times.
• Ensure staff evaluations are completed in a professional and timely manner.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Conduct self in a friendly and attentive manner during all guest encounters.
• Ensure guest needs are responded to in a timely and efficient manner.
• Analyze key metrics for guest satisfaction and develop goals and action plans accordingly.

Skills:

• Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
• Proficient in cash handling procedures
• Excellent supervisory and leadership skills
• Ability to multitask and prioritize tasks effectively
• Strong communication and interpersonal skills

The Assistant General Manager position requires a candidate who is experienced in the hospitality industry. The successful candidate will have strong leadership skills, be able to handle cash transactions, supervise staff members, and ensure the delivery of high-levels of service to our guests. The ability to multitask, prioritize tasks, and communicate effectively is essential for this role. If you are passionate about providing excellent customer service in a fast-paced environment, we encourage you to apply.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 403(b)
• Flexible schedule
• Vision insurance

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person