Assistant General Manager

Assistant General Manager (AGM)

Lead the Team. Elevate Hospitality. Drive Results.

Miskiri Hospitality Group is seeking experienced, motivated, and hospitality-focused Assistant General Managers (AGMs) to join our growing restaurant leadership teams.

We're looking for hands-on restaurant leaders who are passionate about developing people, delivering exceptional guest experiences, driving operational excellence, and achieving strong business results.

As an Assistant General Manager, you'll partner closely with the General Manager to oversee daily restaurant operations, lead and develop team members, maintain service and operational standards, and support the restaurant's financial performance.

You'll play a key role in building a positive, accountable, and high-performing team while ensuring the restaurant consistently delivers exceptional hospitality, quality, and operational execution.

What You'll Lead

Restaurant Operations & Service Excellence

• Partner with the General Manager to oversee daily restaurant operations and ensure consistent execution of company standards
• Maintain a visible, hands-on leadership presence throughout service, particularly during peak business periods
• Oversee front-of-house operations and coordinate closely with culinary leadership to ensure seamless restaurant execution
• Lead pre-shift meetings to communicate daily priorities, service expectations, operational updates, and performance goals
• Monitor guest flow, service timing, food and beverage quality, and overall restaurant performance
• Ensure opening, closing, cleaning, and daily operational checklists are completed accurately and consistently
• Identify operational challenges, implement solutions, and follow through to ensure sustained improvements
• Maintain restaurant cleanliness, organization, ambiance, and facility standards
• Oversee restaurant operations during assigned shifts and assume operational leadership responsibilities in the General Manager's absence
• Support implementation of company initiatives, new systems, menus, training programs, and operational procedures

Guest Experience & Hospitality

• Champion a culture of exceptional hospitality and personalized guest service
• Ensure consistent execution of service standards, menu knowledge, and guest experience expectations
• Maintain an active presence in guest-facing areas to monitor service quality and satisfaction
• Respond promptly and professionally to guest feedback, concerns, and service recovery opportunities
• Build positive guest relationships and reinforce a welcoming, service-oriented restaurant environment
• Identify opportunities to improve guest satisfaction, service efficiency, and the overall dining experience

People Leadership & Team Development

• Lead, coach, motivate, and develop restaurant managers, supervisors, and hourly team members
• Partner with the General Manager and Human Resources to support recruiting, interviewing, hiring, onboarding, training, and employee retention
• Establish clear performance expectations and reinforce accountability for service, productivity, attendance, professionalism, and teamwork
• Provide ongoing coaching, performance feedback, recognition, and development opportunities
• Support employee performance management, corrective action, and employee relations matters in accordance with company policies
• Oversee employee scheduling, staffing plans, shift assignments, and labor productivity
• Ensure new team members receive effective onboarding, training, and ongoing development
• Identify and develop high-potential employees for future supervisory and management opportunities
• Foster a respectful, inclusive, collaborative, and high-performing workplace culture
• Promote consistent communication, accountability, and follow-through across the restaurant leadership team

Financial Performance & Business Results

• Partner with the General Manager to achieve restaurant sales, profitability, labor, and operational performance goals
• Monitor daily sales performance, labor costs, productivity, and controllable expenses
• Support execution of restaurant budgets, financial targets, and performance improvement initiatives
• Analyze operational reports and key performance indicators to identify opportunities for improvement
• Assist with inventory management, purchasing, receiving, product controls, and waste reduction
• Ensure compliance with established cash handling, deposit, POS, and financial reconciliation procedures
• Oversee accurate employee timekeeping, schedule management, and completion of assigned payroll-related responsibilities
• Ensure consistent execution of applicable tip-out, gratuity, and tip distribution procedures
• Support initiatives to increase sales, improve operational efficiency, manage costs, and strengthen restaurant profitability
• Maintain accountability for assigned financial controls and operational responsibilities

Compliance, Safety & Operational Accountability

• Ensure compliance with food safety, sanitation, responsible alcohol service, and workplace safety requirements
• Reinforce company policies, standard operating procedures, and applicable employment practices
• Maintain accurate operational documentation, shift reports, checklists, and required records
• Promptly report and appropriately address employee relations concerns, workplace incidents, safety issues, and compliance matters in partnership with Human Resources and restaurant leadership
• Support restaurant inspections, audits, and corrective action initiatives
• Ensure restaurant equipment, systems, and facilities are properly maintained
• Identify maintenance needs and coordinate timely follow-up with appropriate leadership
• Maintain consistent accountability for operational standards, guest experience, team performance, and workplace safety

What You Bring

• Previous experience as an Assistant General Manager, Restaurant Manager, Service Manager, or similar restaurant leadership role
• Experience leading operations in a full-service, casual dining, or high-volume restaurant environment
• Demonstrated ability to lead, co