Assistant General Manager

About the Role:

The Assistant General Manager plays a pivotal role in supporting the General Manager to ensure the seamless operation of the hotel. This position is responsible for overseeing daily activities, managing staff, and maintaining high standards of hospitality to enhance guest satisfaction. The Assistant General Manager contributes to strategic planning, including pre-opening activities for new properties, and implements yield management techniques to maximize revenue. They are also tasked with monitoring food costs and enforcing safety procedures to maintain operational efficiency and compliance. Ultimately, this role ensures that the hotel operates smoothly, profitably, and in alignment with the brand’s standards and goals.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in hotel management or a similar hospitality role.
• Proven experience with yield management and controlling food costs.
• Strong knowledge of safety procedures and regulatory compliance in the hospitality industry.
• Excellent problem-solving skills and the ability to manage repetitive operational tasks efficiently.

Preferred Qualifications:

• Experience in pre-opening hotel operations.
• Certification in hospitality management or related professional credentials.
• Demonstrated leadership experience in a multi-departmental hotel environment.
• Familiarity with advanced hotel management software and technology.
• Additional language skills to support diverse guest populations.

Responsibilities:

• Assist the General Manager in overseeing all hotel operations to ensure exceptional guest experiences and operational excellence.
• Manage and train hotel staff, fostering a positive work environment and ensuring adherence to hospitality standards.
• Implement and monitor yield management strategies to optimize room occupancy and revenue.
• Oversee food and beverage operations, including controlling food costs and maintaining quality standards.
• Ensure compliance with safety procedures and regulatory requirements to provide a safe environment for guests and employees.
• Participate in pre-opening activities for new hotel properties, including staff recruitment, training, and operational setup.
• Identify operational challenges and develop effective solutions to improve efficiency and guest satisfaction.

Skills:

The required skills such as hotel management and hospitality management are essential for overseeing daily operations and ensuring guest satisfaction. Repetitive motions and safety procedures skills are critical for maintaining consistent operational standards and a safe working environment. Yield management expertise is applied to optimize room pricing and maximize revenue, while food cost management ensures profitability in the food and beverage department. Identifying and solving problems is a continuous process in this role, enabling the Assistant General Manager to address challenges proactively and maintain smooth hotel operations. Preferred skills like pre-opening experience and advanced software knowledge further enhance the ability to lead complex projects and improve operational efficiency.

Staff/Faculty Management:

• Handle staffing, recruitment, training, retention strategies and conduct/implement team training programs
• Communicate and uphold company policies, including maintenance of CPR certifications, proper uniform requirements, etc., while fostering a positive team culture
• Oversee employee benefits administration

Operational Management/Systems:

• Execute daily, weekly, and monthly club audits
• Manage team cleaning schedules (11 AM, 2 PM, 4 PM, and 6 PM) and ensure completion
• Inventory management and purchasing procedures
• Handle staffing schedules, time-off requests, and payroll administration
• Oversee various software systems including ABC, MXM, and CORE
• Coordinate for marketing requests
• Management of incident reporting system and emergency procedures
• Timely reporting of monthly operations management recap

Membership Management:

• Knowledge of membership agreements/policies including corporate memberships and insurance-based memberships such as Silver Sneakers, RenewActive and PHPs,
• Oversee payment processing of memberships
• Ensure proper use of the tour program

Performance Metrics:

Daily Sales KPI Minimums

Club

Personal

Calls

150

40

Booked

15

6

Shows

12

4

Closed

10

3

Referrals

2:1

2:1

3-Pack Attachment

20%

20%

Daily Operations KPI Minimums

Club

MXM Cleanliness

8.6 <

MXM Friendliness

8.6 <

Club Audit Score

80% <

Physical Requirements:

• Must be able to stand and/or walk for up to eight (8) hours at a time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write

Benefits:

• Bonus incentive opportunities
• Paid Time Off/Sick Leave
• Gym Membership (full access to our gym facilities at no cost to team members)
• Staff Pass Memberships (complementary membership for family & friends)
• Discounted Personal Training Sessions
• Comprehensive medical, dental and vision plans
• Pet Insurance
• Life / AD&D Insurance
• Long-term Disability
• 401(k) retirement plan (subject to eligibility requirements)