Assistant General Manager

Assistant General Manager (AGM)

Position Summary

The Assistant General Manager (AGM) is the second-in-command of the restaurant and serves as a key operational leader. The AGM assists the General Manager in overseeing all aspects of restaurant performance, including guest satisfaction, team development, financial results, operational execution, safety, and compliance.

The AGM is a fully functioning manager responsible for leading shifts, directing managers and hourly team members, driving operational performance, and preparing for future General Manager opportunities.

Bonus Eligibility

Direct responsibility for restaurant performance

Key Responsibilities

Operations Management

• Oversee daily front-of-house and back-of-house operations.
• Ensure execution of company standards, policies, and procedures.
• Lead and direct restaurant operations during assigned shifts.
• Maintain food quality, cleanliness, safety, and service standards.

Financial Management

• Assist in achieving sales, labor, food cost, and profit objectives.
• Review and analyze key financial performance indicators.
• Manage inventory, ordering, receiving, and cost controls.
• Ensure proper cash handling, deposits, and financial accountability.

Staffing & Talent Management

• Recruit, interview, hire, onboard, and develop team members.
• Assist with performance management, disciplinary action, and employee relations.
• Develop Shift Leads, Operations Assistants, and Managers in Training.
• Build bench strength and succession plans for future leadership needs.

Leadership & Accountability

• Hold team members accountable to company standards and performance expectations.
• Drive a culture of professionalism, hospitality, and operational excellence.
• Lead by example through visibility, engagement, and hands-on leadership.
• Support execution of company initiatives, training programs, and operational improvements.

Guest Experience

• Ensure exceptional guest satisfaction and hospitality.
• Resolve escalated guest concerns promptly and professionally.
• Build strong community and guest relationships.
• Promote initiatives that drive repeat business and customer loyalty.

Success Measures

• Achievement of sales, labor, and profitability goals.
• Strong employee retention and engagement.
• Consistent operational execution and compliance.
• Development of future leaders.
• Demonstrated readiness for General Manager responsibilities.