Assistant General Manager (Full-Time)

We are an artisan, small batch coffee roaster located just outside of Boston, MA. We sell our roasted-to-order coffee both online to consumers worldwide and to cafes, restaurants, and major grocery retailers in the US and Canada. We are a small company looking to grow our business across all channels—wholesale, retail cafés, and online.

RESPONSIBILITIES

At our café/restaurant located in The Godfrey Hotel in Boston’s Downtown Crossing, the Assistant General Manager is at the center of the guests’ hospitality experience and our team’s performance. Our Assistant General Manager creates a warm, welcoming environment for the guests and staff. The Assistant General Manager is responsible for controlling financial costs and working with the team to deliver on expectations set by senior management (e.g., General Manager, COO, CEO, CFO).

Responsibilities in Summary Include:

• Managing and directing the daily operations of the cafe, including selection, development, and performance management of all employees, including management of front and backofhouse.
• Constantly assessing opportunities to increase sales through exciting new coffee drinks, food offerings, and retail promotions. Includes outreach to local businesses and organizations to expand the reach to new potential customers.
• Managing the daytoday operational and financial activities to optimize profits and ensure that guests are satisfied with their beverage and dining experience.
• Overseeing and coordinating the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, beverage and food quality, cleanliness, and sanitation.
• Understands and completely supports all policies, procedures, standards, specifications, guidelines, and training programs.

Specific Responsibilities:

• Resolve daytoday issues such as opening & closing tasks.
• Resolve customers’ questions and grievances in a professional manner.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Liaise between managers, customers, and employees. Bridge the gap between upper management and staff.
• Provide direction and supervision to staff.
• Ensure the cleanliness of the café (daily/weekly tasks).
• Keep the maintenance log up to date and accurate.
• Keep a detailed record of attendance, and follow up on tardiness.
• Enforce the dress code and other store policies listed in the employee handbook.
• Fill in for the General Manager (GM) in times of absence or vacation. May be asked to assist with other cafés as needed.
• Maintain inventory levels and track inventory.
• Place orders with vendors and headquarters, including coffee orders, Imperial orders, and Sid Wainer orders.
• Train and mentor new staff members.
• Ensure weekly classes for the public are organized on time.
• Coordinate communication between the front and back of the house staff.
• To be successful in this role, you should be familiar with restaurant operations and understand what makes great customer service.
• Be available to work within hours of operation, including weekends and holidays if needed.

Compensation: reasonable and good-faith salary range is $57,000 to $62000 per year

Job Type: Full Time

About George Howell Coffee

George Howell Coffee is a specialty coffee roaster founded by coffee pioneer George Howell. We are passionate about creating exceptional experiences for guests as well as our home-brewing customers worldwide. Our coffee is roasted at our headquarters in Acton, MA. Our cafés include our flagship location at The Godfrey Hotel in Downtown Crossing, as well as locations at Boston Public Market, Lyrik on Newbury Street, and in Newtonville. Our commitment to excellence extends beyond our coffee to the people who make our success possible. We believe in investing in our employees by offering above-average wages, opportunities for coffee education, and career development through our mentoring program. As a growing, people-first company, George Howell Coffee is always looking for exceptional individuals who share our passion for specialty coffee, dedication to quality, and commitment to outstanding hospitality. We invite you to be part of our team!