Assistant General Manager-Hotel

About the Role

Are you a Front Desk Supervisor, Lead Agent, or Operations Manager ready to take the next major step in your hospitality leadership career?

The Fairfield Inn & Suites in Oak Creek, WI, is looking for a driven, hands-on Assistant General Manager (AGM) to serve as the operational right-hand to our General Manager. This position is intentionally structured as a career launchpad to a General Manager position, making it ideal for an ambitious hospitality professional eager to gain high-level managerial experience, build resume equity, and learn the full business operations of a top Marriott brand.

Because we are a tight-knit hospitality team, this is a hands-on leadership position. You will be on the front lines leading the guest service team, managing front desk operations, and stepping in to cover key hourly shifts when duty calls.

What We Offer

• Competitive Pay + Overtime: Base rate of up to $24.00/hr with ~5 scheduled overtime hours per week paid at time-and-a-half (up to $36.00/hr).
• Health & Dental Insurance: Comprehensive coverage options available for full-time team members.
• Marriott Employee Travel Discounts: Deeply discounted room rates at thousands of Marriott properties worldwide for you, your friends, and your family.
• 401(k) Retirement Plan: Save for your future with our matching plan.
• Paid Vacation Time (PTO): Earned paid time off to rest and recharge.
• Performance Bonus Potential: Earn extra rewards for driving property performance and guest satisfaction.
• Direct Career Growth: One-on-one mentorship from the General Manager to prepare you for your own property down the road.

Key Responsibilities

• Operational Leadership: Partner with the GM to oversee daily hotel operations, maintain Marriott quality standards, and ensure high guest satisfaction scores.
• Front Desk Management: Train, coach, and motivate front desk agents, breakfast staff, and guest service personnel.
• Shift Coverage: Serve as the reliable primary backup for operational coverage—working front desk shifts during peak volume, weekends, holidays, or occasional night audits as needed.
• Guest Experience: Handle guest requests, escalations, and service recovery with warmth and professionalism.
• Administrative Support: Assist with team scheduling, inventory ordering, property audits, and guest billing resolution.

Qualifications & Requirements

• Hotel Experience Required: Minimum 1–2 years of front desk supervisory, lead agent, or managerial experience in a limited-service or full-service hotel environment.
• Flexible Schedule Availability: Must have full availability, including evenings, weekends, holidays, and occasional night audit coverage.
• Systems Experience: Prior experience with hotel Property Management Systems (PMS) required. Experience with StayPMS or Marriott platforms (FOSSE/Lightspeed) is a plus, but we are fully willing to train a high-potential supervisor coming from any hotel brand.
• Leadership Mindset: Strong communication, positive attitude, problem-solving skills, and a desire to lead by example on the floor.

Job Location:

Fairfield Inn & Suites Oak Creek

Oak Creek, WI 53154

(Reliable transportation required)

Job Type: Full-time

Pay: Up to $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Required)

Ability to Commute:

• Oak Creek, WI 53154 (Required)

Ability to Relocate:

• Oak Creek, WI 53154: Relocate before starting work (Required)

Work Location: In person