Assistant General Manager - Hotel Operations

Assistant General Manager – Courtyard by Marriott Scranton Montage Mountain

Additional Information

• Job Category: Property Leadership
• Location: 16 Glenmaura National Blvd, Scranton, PA 18507, United States
• Schedule: Full Time
• Located Remotely? No
• Position Type: Management
• Reports To: General Manager and/or Ownership

Position Summary
The Assistant General Manager supports the General Manager and Ownership in leading all areas of hotel operations at Courtyard by Marriott Scranton Montage Mountain. The AGM drives guest satisfaction, brand quality, and financial performance, builds a strong service culture among associates, and leads the property when the GM is away.

Responsibilities

• Assist with the hotel's overall performance, including Guest Satisfaction, Brand Quality Assurance, Budget, and Labor
• Train all associates on brand and company standards to maximize revenue and strengthen the service culture
• Maintain compliance and stay current on new brand and company initiatives
• Know and follow all local, state, and federal laws, including Pennsylvania labor and safety regulations
• Implement and train on all company procedures for cost control and inventory management
• Assist with Accounts Payable, Accounts Receivable, Guest Voice, and the sales process
• Support and inspect safety and security standards to ensure compliance
• Support guest experience and satisfaction across front desk, housekeeping, The Bistro, and maintenance
• Identify problem areas, maximize productivity, and help put solutions in place
• Work closely with the GM and Ownership to reach property and company goals
• Maintain positive relationships with Ownership, guests, and clients
• Serve as Manager on Duty, including some evenings, weekends, and holidays

Qualifications

• Supervisory experience with major hotel brands; Marriott experience preferred
• Experience with StayPMS, Empower GCP, GuestVoice, MRFP, and other Marriott systems is a plus
• Proven ability to lead a team that consistently delivers exceptional guest service
• Working knowledge of local and state compliance laws
• Experience with cost control, inventory management, budgeting, and labor management
• Ability to make sure hotel policies and brand standards are followed consistently
• Clear verbal and written communication with associates at every level and with guests, in an attentive, friendly, courteous, service-oriented manner
• Strong problem-solving skills with guests and associates
• Ability to multitask, prioritize, and meet deadlines
• Commitment to developing leadership qualities in all staff
• Flexible availability, including nights, weekends, and holidays

Benefits

• Paid time off (eligible after 1 year of service)
• Marriott hotel travel discounts
• Career growth and advancement opportunities

How to Apply
Apply through Indeed, or visit us at 16 Glenmaura National Blvd, Scranton, PA 18507.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person