Assistant General Manager (IT Infrastructure & Operations)

Post date: 19 August 2026

Ref: AGM (ITI&O)

Department: Information Technology

Location: Tsim Sha Tsui

Responsibilities

The successful candidate will lead the Group’s infrastructure function and ensure the delivery of secure, resilient and high-performing technology platforms. The role covers servers, storage, networking, cloud platforms, Microsoft 365 and Azure, together with relevant cloud services operating in Mainland China. He/ She will drive infrastructure modernisation, strengthen operational resilience and ensure the environment is ready to support enterprise applications, data platforms, Microsoft Copilot and future AI workloads. Also, he/ she will work closely with Security, Enterprise Architecture, Digital Transformation, Applications and IT Services teams to deliver robust and cost-effective solutions.

Key Responsibilities:

• Lead, coach and manage the Infrastructure & Operations team across networking, systems, cloud and platform operations.
• Define and execute the infrastructure roadmap covering on-premises, Microsoft 365, Azure, hybrid cloud and cloud platforms available in Mainland China.
• Ensure infrastructure availability, performance, capacity, backup, disaster recovery and cyber resilience in line with agreed service levels.
• Lead infrastructure transformation, cloud migration, platform upgrades and technology refresh programmes from planning through operational handover.
• Ensure infrastructure and cloud platforms are ready to support enterprise data platforms, Microsoft Copilot, AI agents and other AI-enabled solutions.
• Work closely with Security, Enterprise Architecture, Applications, Digital Transformation and IT Services teams to deliver secure, scalable and supportable solutions.
• Drive ITIL-based operational practices, including incident, problem, change, capacity and availability management.
• Manage infrastructure budgets, strategic vendors, managed service providers, contracts and service performance.
• Provide clear advice and regular updates to senior management on risks, priorities, costs and performance.

Requirements

Education and Experience:

• University degree in Computer Science, Information Systems, Information Technology or related disciplines.
• Minimum 15 years of IT experience, including at least 8 years in an infrastructure leadership or managerial role.
• Proven experience leading infrastructure operations and transformation in a sizeable, multi-site organisation; experience in real estate, property management or hospitality is an advantage.

Technical Expertise:

• Hands-on knowledge of enterprise servers, storage, virtualisation, backup, disaster recovery and infrastructure monitoring.
• Deep experience with Microsoft 365, Entra ID, Azure architecture and operations, identity and access management, and hybrid cloud environments.
• Solid knowledge of LAN, WAN, Wi-Fi, VPN, firewalls, network segmentation and cloud connectivity.
• Experience with cloud platforms, such as Microsoft Azure, Alibaba Cloud, Tencent Cloud is highly desirable.
• Good understanding of infrastructure requirements for Microsoft Copilot, AI platforms, data and analytics workloads, APIs and cloud-hosted applications.
• Knowledge of cybersecurity controls, Zero Trust principles and ISO 27001 is an advantage; SAP Basis experience is also advantageous.
• Experience in real estate, property management, hospitality or another multi-site business is an advantage.

Certifications and Skills:

• ITIL knowledge and practical experience applying IT service management processes are required.
• Microsoft Azure, Microsoft 365, networking, cybersecurity or related professional certifications are preferred.
• Ability to explain complex infrastructure and cloud matter clearly to senior executives, business users and technical teams.
• Strong leadership, stakeholder management, vendor management, project management and problem-solving skills.
• Proactive, practical and resourceful, with a strong can-do attitude and willingness to take ownership of complex operational and transformation challenges.
• Able to remain hands-on when required, work effectively under pressure and drive issues through to timely resolution.
• Fluent in English and Chinese, with strong presentation and interpersonal skills.