Assistant General Manager - Liverpool

Having fun matters, so we let the good time roll!

We’re excited to be recruiting for an Assistant General Manager with great leadership skills to support our Liverpool ONE site. As a real team player you'll provide support to the General Manager in the day to day operational running of our large site, whilst also supporting and empowering the team to succeed, creating an environment where fun can thrive.

In the heart of Liverpool ONE, Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, bowling, VR, and darts. We also host Liverpool’s best roof terrace, and a great place to watch sport.

More about you

At Gravity we believe that having fun matters, and this doesn't just relate to our customers. Our site teams create an environment of fun by paying attention to the small details that make a big difference. If our teams are having fun, we really do believe that this is contagious. We're therefore looking for an experienced leader who can support the team not only in the operational running of the site but playing a lead role in developing a culture of accountability and fun.

A leadership background in the leisure or entertainment space would be an advantage, but customer facing leadership experience is essential. You will be able to demonstrate your success commercially and financially, as well as demonstrate great communication.

Key accountabilities and responsibilities

Deputise for the General Manager, with a key leadership role on site, and full understanding of how the site operates. Support the General Manager in delivering the site budget and KPI’s, through effective planning, managing costs and protecting profit. Demonstrate exceptional leadership, by role modelling the business values and leadership behaviours. Be embedded in the operation, motivating and engaging the team. Ensure a consistently high level of customer service and engagement, driven through high levels of colleague engagement. Responsible for effective resource planning, manging costs whilst balancing exceptional customer service. Develop Team Members and ensure compliance with Gravity safety and brand standards.

Your experience

Operational leadership in a customer facing business. A proven track record of delivering consistently good guest experiences. High level of experience in tracking and delivering key financial metrics. A demonstratable track record of recruiting, developing, and retaining talent.

Your personal qualities

You can communicate effectively, adapting your leadership approach to suit the situation and the individual, with a coaching first mindset. Great at time management and organisational skills. A team player who can lead, coach and also deliver operationally to a high standard. Demonstrates respect for equality of opportunity and diversity and works to actively promote an inclusive work environment and good working relationships amongst staff. Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.

What’s in it for you?

Opportunity to earn a monthly bonus

Career development through our training academy

Central location, close to train station and major bus routes

Discounted rates for Gravity sites and products

Contributary health insurance

Subsidised food and drink on sites

#wearegravity #tigwag #fun