Assistant General Manager - Marriott Property

The Assistant General Manager plays a vital role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring optimal performance, and driving continuous improvement in both guest and associate satisfaction. Operating hands-on, the Assistant General Manager is involved in managing hourly staff, including scheduling, directing, overseeing daily activities, and providing training.

Key Responsibilities:

Commitment to Guest Experience: Demonstrates and fosters a 100% commitment to delivering the best possible experience for guests.

Managerial Functions:

Gains proficiency in all managerial functions and operations at the hotel level, collaborating closely with other managers.

Training and Compliance:

Ensures timely training of all associates, promoting adherence to company policies, and reporting safety and security issues promptly.

Operational Excellence:

Upholds and enforces compliance with policies, rules, and standards at the property level, driving company initiatives to enhance revenue, reduce costs, and improve satisfaction.

Guest Service Resolution:

Serves as the first level of management contact for guest service issues, resolving them promptly or escalating to the GM when necessary.

Leadership and Professionalism:

Demonstrates professionalism, embraces a service-oriented culture, and treats guests and associates with respect and kindness.

Revenue Maximization:

Actively engages with guests to identify lead generation opportunities and assists with their future travel needs.

Budgetary Control and Oversight:

Assists the GM in budgetary control measures, including labor monitoring, room expense control, and maintaining PAR levels through Daily Management.

Teamwork and Training:

Assists in interviewing, onboarding, and training new associates, fostering a positive work environment through teamwork, energy, enthusiasm, and recognition.

Multi-Tasking and Relief Duties:

Actively participates in daily team meetings, provides guidance, encouragement, and corrective action when necessary. Performs other relief or back-up duties as needed, including front desk coverage and housekeeping.

Collaboration and Coordination:

Collaborates closely with the Housekeeping Manager, oversees the housekeeping department when necessary, and ensures cleanliness standards are met.

Administrative and Financial Responsibilities:

Manages the purchase order process, oversees accounting processes, including billing, accounts payable/receivables, and ensures timely payroll submissions.

Overall Housekeeping Oversight:

Oversees the entire housekeeping operation, ordering and tracking inventory, and ensuring top priorities are clean rooms, guest satisfaction, and associate satisfaction.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience:

• Marriott: 1 year (Required)
• STAY PMS: 1 year (Preferred)

Ability to Commute:

• San Francisco, CA 94109 (Required)

Ability to Relocate:

• San Francisco, CA 94109: Relocate before starting work (Required)

Work Location: In person