Assistant General Manager / Operations Leader

Overview

We are seeking an experienced and motivated Assistant General Manager (AGM) / Operations Leader to join our hotel leadership team. This position will work closely with the General Manager to oversee daily hotel operations, deliver an exceptional guest experience, develop our team, and achieve financial and operational goals.

The ideal candidate is a hands-on hospitality professional who leads by example, enjoys working with people, and has a strong understanding of hotel operations.

Key Responsibilities

• Assist the General Manager with the overall operation and performance of the hotel.
• Lead and support front office, housekeeping, maintenance, food and beverage, and other hotel departments. Ensure daily operations consistently meet Marriott brand standards and hotel expectations.
• Serve as Manager on Duty and provide leadership coverage as needed.
• Ensure outstanding guest service and promptly resolve guest concerns. Monitor guest satisfaction scores, guest feedback, and online reputation.
• Monitor hotel cleanliness, service standards, safety, and overall property condition. Conduct regular property inspections to ensure cleanliness, maintenance, safety, and presentation standards.
• Recruit, train, coach, recognize, and develop hotel associates and department leaders.
• Assist with onboarding, scheduling, performance management, and employee engagement.
• Review financial reports and assist with budgeting, forecasting, payroll, and expense management.
• Support occupancy, ADR, RevPAR, and profitability goals.
• Work closely with sales and revenue-management teams to maximize hotel performance.
• Ensure compliance with company policies, brand standards, and applicable regulations.
• Conduct regular property inspections and follow up on identified issues.
• Handle escalated guest, employee, and operational situations professionally.
• Act as the leader on duty and oversee hotel operations in the General Manager’s absence.
• Perform other duties as needed to support the success of the hotel.
• Perform other leadership and operational responsibilities as assigned by the General Manager.

What We’re Looking For

• 3+ years of hotel management or hospitality leadership experience preferred.
• Previous experience as an Assistant General Manager, Operations Manager, Front Office Manager, or Department Manager preferred.
• Strong knowledge of hotel operations and guest-service practices.
• Excellent leadership, communication, and problem-solving skills.
• Ability to coach and motivate a diverse team.
• Strong organizational and time-management skills.
• Ability to understand financial reports and manage expenses.
• Professional
• Marriott background preferred but not required.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person