Assistant General Manager (potential 'live in')

Assistant General Manager

The George Inn, Oakham

Potential 2 Bed Apartment ‘Live In’ options available as part of the package or re location.

Reports to: Directors / General Manager

Responsible for: All Employees in all departments, including, supervisors, kitchen team, ‘Team Leaders’ and operational team members across the site & neighboring businesses.

Role Overview

The George Inn is a multi-faceted boutique hospitality destination, growing quickly, incorporating hotel accommodation, restaurant and bar facilities, spa, gym and cinema. We are looking for an experienced, confident and highly organised Assistant General Manager to support the day-to-day management of the entire operation.

Working closely with the Directors & General Manager, the Assistant General Manager will play a key role in ensuring that all areas of the business operate smoothly, efficiently and to consistently high standards, whilst integral in the continued exciting growth of the business at the most important levels.

This is a hands-on leadership position. The successful candidate will be highly visible across the property, supporting teams, resolving operational issues and ensuring that every guest receives a professional, welcoming and memorable experience.

Key Responsibilities

Operational Management

-Ensure adherence to all legalities in every area of the business.

• Support the Directors / General Manager with the effective day-to-day running of the entire property.

• Oversee operations across the hotel, restaurant, bar, spa, gym, cinema and associated guest areas.

• Act as the senior manager on duty when required, taking responsibility for the property and responding appropriately to operational issues.

• Ensure departments work effectively together to provide a seamless guest experience.

• Maintain a visible management presence throughout the property.

• Conduct regular operational checks to ensure standards are maintained.

• Respond quickly and effectively to unexpected operational issues.

• Support opening and closing procedures and ensure appropriate security of the premises.

-Conduct Training and implementation of standards across the business

-Deal with all areas of disciplinary procedures to company standards

-Be an effective Leader in facets of the role from standards implementation to sales and marketing involvement

-Hiring of new team members and management of current team.

Guest Experience

• Ensure consistently high standards of hospitality and customer service throughout the property.

• Build positive relationships with guests, local business & suppliers whilst encouraging a culture of genuine, attentive hospitality.

• Deal professionally and confidently with guest feedback and complaints, resolving issues wherever possible.

• Identify opportunities to enhance the overall guest journey across all areas of the business.

• Ensure special occasions, events, VIP visits and specific guest requirements are communicated effectively between departments.

Team Leadership

• Lead by example and promote professional, positive and respectful working relationships.

• Support departmental managers, supervisors and team leaders in the effective management of their teams.

• Assist with recruitment, induction, training and development of employees.

• Support performance management, appraisals and disciplinary processes where required.

• Ensure employees understand the standards and behaviours expected of them.

• Encourage strong communication and teamwork between departments.

• Support managers with staffing levels, rotas and deployment to ensure the needs of the business are met.

• Identify training needs and opportunities to develop employees.

Standards & Presentation

• Ensure the entire property is maintained and presented to an excellent standard.

• Regularly inspect guest-facing and operational areas, including bedrooms, public spaces, restaurant and bar areas, spa, gym and cinema.

• Work closely with housekeeping and maintenance teams to ensure faults, damage or presentation issues are identified and addressed promptly.

• Ensure brand and service standards are consistently maintained across all departments.

Food & Beverage

• Support the effective operation of the restaurant, bar and associated food and beverage areas.

• Work alongside the kitchen and front-of-house teams to maintain excellent service and communication.

• Support management of functions, events and busy service periods.

• Ensure appropriate food safety, licensing and operational procedures are followed.

-Create and run events across the business

Commercial Performance

• Support the Operations Manager / General Manager in achieving revenue, profitability and cost-control objectives.

• Monitor staffing and other operational costs and identify opportunities to improve efficiency without compromising standards.

• Support stock management, purchasing and supplier relationships where required.

• Understand occupancy, reservations, restaurant bookings, events and other key business activity to ensure appropriate operational planning.

• Assist in identifying opportunities to increase revenue and improve the guest offering.

Health, Safety & Compliance

• Ensure relevant health and safety procedures are followed throughout the property.

• Support compliance with food safety, fire safety, COSHH, licensing, safeguarding and other relevant legislation.

• Ensure accidents, incidents and concerns are recorded and escalated appropriately.

• Support risk assessments and safe working practices.

• Ensure employees receive appropriate training and understand their responsibilities.

Person Specification

Essential

The successful candidate will:

• Have previous management experience within hospitality, hotels, restaurants or a comparable customer-focused environment. Minimum 5 years.

• Have experience supervising and developing teams.

• Be confident and self-motivated at taking responsibility for a busy operation.

• Demonstrate excellent communication and interpersonal skills.

• Have strong organisational and problem-solving abilities.

• Be able to remain calm and make sensible decisions under pressure.

• Have a strong eye for detail and high standards of presentation.

• Understand the importance of commercial awareness and cost control.

• Be comfortable dealing professionally with guest complaints and challenging situations.

• Be flexible and willing to work across different areas of the business.

• Be willing to work evenings, weekends and Bank Holidays according to the needs of the business.

-An in-depth understanding of financials including full access to P&L/Margins/Budgeting

-Have a current Personal Alcohol License

-Have an up-to-date Food Hygiene Cert of level 2 or higher

-Have an up to date First aid Cert level 3 equivalent (Emergency First aid Work Place)

Desirable

• Previous experience within a quality hotel or multi-department hospitality operation.

• Experience across both accommodation and food and beverage operations.

• Knowledge of hospitality management systems and booking platforms.

• Relevant hospitality, management, licensing, food safety or health and safety qualifications.

What We Are Looking For

We are looking for someone who combines strong operational ability with genuine hospitality. The Assistant General Manager should be approachable and supportive while also being confident in setting expectations and maintaining standards.

You will need to be comfortable moving between very different areas of the operation, from supporting a busy restaurant service to resolving a hotel guest issue, checking presentation standards in the spa or coordinating teams during an event.

Above all, you will understand that every department contributes to the same goal: providing an outstanding experience for every guest who visits The George Inn.

Flexibility

Hospitality is a seven-day operation, and the Assistant General Manager will be expected to work flexibly according to the needs of the business, including evenings, weekends and Bank Holidays.

This job description provides an overview of the principal responsibilities of the role. Duties may reasonably change or develop according to the operational requirements of The George Inn.

Benefits-

Access to Onsite Gym-Spa and Cinema facilities

Onsite Parking

Pay: £35,000.00-£45,000.00 per year

Benefits:

• On-site parking

Experience:

• Management: 3 years (preferred)

Licence/Certification:

• Personal Licence (required)

Work Location: In person