Assistant General Manager - Restaurant

This is not a “help the GM” role. This is a lead the operation role.

We are launching a new MilkShake Factory in San Antonio and are looking for a high-energy, hands-on leader who can turn standards and systems into great execution every shift.

MilkShake Factory is a premium dessert concept known for handcrafted milkshakes, small-batch chocolates and an elevated guest experience. We combine the speed of quick service with the energy of an experiential brand, creating a destination, not just a transaction.

As Assistant General Manager, you'll be the GM's #2 and a key leader in the business. You'll lead from the floor, coach the team, protect our standards and ensure the operation performs at a high level — whether the GM is there or not.

What You'll Do

• Lead day-to-day store operations and high-volume shifts
• Execute and enforce standard operating procedures, checklists and routines
• Coach team members in real time and hold the team accountable to expectations
• Help train and develop team members and future shift leaders
• Maintain exceptional standards for hospitality, speed, cleanliness and product quality
• Monitor labor, inventory, waste and other key operating metrics
• Identify operational problems and take action to correct them
• Drive upselling, merchandising and execution of sales initiatives
• Manage opening, closing, cash-handling and shift procedures
• Resolve guest concerns and create memorable guest experiences
• Step into any position when needed to keep the operation moving
• Serve as the leader of the business when the General Manager is not present

Who Is This Perfect For?

This role is a strong fit if you have:

• Leadership experience in a fast-paced restaurant, retail or hospitality environment
• Experience as an Assistant Manager, Shift Manager, Team Leader or similar role
• Background in brands like Chick-fil-A, In-N-Out, Raising Cane's, Starbucks or other structured, high-volume concepts
• Experience coaching and holding team members accountable
• A track record of executing systems and maintaining high standards
• A desire to grow into greater leadership responsibility

You'll thrive if you:

• Lead from the front – when the team is busy, you're in it with them
• Have an ownership mindset – you see a problem and take action
• Bring energy – your presence raises the performance of the team
• Hold high standards – details matter even when nobody is watching
• Develop people – you coach rather than simply tell people what to do
• Love hospitality – you engage guests and expect your team to do the same
• Can hustle – you stay organized and effective when the business gets busy
• Want to grow – you want to learn how to run a high-performing business

This Role Requires

• Flexible availability, including evenings, weekends and holidays
• Lifting 25–75pounds
• Standing for long periods
• Frequent walking
• Ability to work in refrigerated areas
• Regular use of technology, including POS systems, Restaurant365 and Toast
• Ability to obtain required food-safety certifications

What You Get

• Competitive pay
• Opportunity for advancement
• Real leadership responsibility — not just a title
• Opportunity to help build a team and culture from the ground up
• Hands-on development in restaurant operations and business performance
• A brand that blends hospitality, entertainment and food

What Success Looks Like

• Shifts run consistently whether or not the GM is in the building
• Team members know what's expected and are held accountable
• Guests receive fast, friendly and engaging service
• Product quality and cleanliness standards are consistently met
• Labor, waste and inventory are actively managed
• Problems are identified and addressed instead of passed along
• Team members are continuously coached and developed
• The GM can confidently hand you the operation and know it's handled

About MilkShake Factory

MilkShake Factory has been crafting premium chocolates since 1914 and has grown into one of the country's fastest-growing dessert concepts. We're combining a century-old brand with an exciting new expansion into San Antonio.

This is an opportunity to join our San Antonio North location from the beginning, help establish the culture and operating standards, and position yourself for future leadership as we continue to grow.

If you're ready to move beyond simply managing a shift and become a leader who drives the operation, we'd like to meet you.

Pay: $17.00 - $23.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Application Question(s):

• Have you previously been responsible for leading a team during a shift, including assigning responsibilities, coaching employees, and addressing performance issues?
• Have you been responsible for creating or managing employee schedules while balancing employee availability, business needs, and labor targets?
• You're running a busy shift and notice the team is falling behind, labor is higher than expected, and guest wait times are increasing. What would you do?

Work Location: In person