Assistant General Manager - Sales & Operations

Position: Assistant General Manager - Sales & Operations

Department- Residential Resale Property

Experience: 9-12 Years

Location: Bangalore

Team Size- 40+ Personals

Job Summary
We are looking for a Sales Operations Manager to drive operational excellence and ensure seamless closure of resale property transactions. The role will be responsible for post-sales discussions, deal closure coordination, customer follow-ups, documentation tracking, stakeholder management, and ensuring timely completion of all activities from booking to registration.

Key Responsibilities Key Responsibilities

• Deal Closure & Post-Sales Operations
• Manage end-to-end sales closure processes for resale property transactions.
• Conduct post-closure discussions with customers, buyers, sellers, and internal stakeholders.
• Ensure timely completion of all documentation required for transaction closure.
• Track deal progress and proactively resolve bottlenecks impacting closures.
• Coordinate with legal, finance, sales, and relationship management teams to ensure smooth execution.
• Customer & Stakeholder Follow-Ups
• Conduct regular follow-ups with customers regarding pending documentation, payments,

and registration requirements.

• Act as a single point of contact for post-booking and post-sale operational activities.
• Maintain strong coordination with property owners, channel partners, and sales teams.
• Ensure a high-quality customer experience throughout the closure process.
• Documentation & Compliance
• Verify and monitor all property-related documents required for resale transactions.
• Coordinate with legal teams for document validation and compliance checks.
• Ensure all agreements, payment receipts, and registration documents are completed accurately and on time.
• Maintain proper records and audit-ready documentation.
• Operations & Process Management
• Monitor daily deal closure status and maintain closure trackers.
• Prepare operational MIS reports and closure dashboards.
• Identify process gaps and implement improvements to reduce turnaround time.
• Ensure adherence to company policies and regulatory requirements.
• Team Management
• Lead and mentor the sales operations team.
• Allocate workloads and monitor productivity.
• Establish SLAs and ensure timely completion of operational activities.
• Drive team performance through regular reviews and coaching.

Required Skills

• Strong understanding of resale real estate transaction processes.
• Experience handling property registrations, documentation, and deal closures.
• Excellent follow-up and stakeholder management skills.• Strong negotiation and problem-solving abilities.
• Proficiency in Excel, Google Sheets, CRM systems, and MIS reporting.
• Ability to manage multiple transactions simultaneously.

Key Performance Indicators (KPIs)

• Deal Closure Rate
• Registration Completion Rate
• Closure Turnaround Time (TAT)
• Documentation Accuracy
• Customer Satisfaction Scores
• Pending Cases Resolution Rate
• Operational SLA Adherence

Preferred Candidate Profile

• Graduate/Postgraduate in any discipline.
• 9-12 years of experience in Sales Operations, Real Estate Operations, Transaction

Management, or Post-Sales Operations.

• Experience in handling resale property transactions is mandatory.
• Strong communication, coordination, and team management skills.

Role Objective: Ensure smooth, timely, and compliant closure of resale property transactions through effective follow-ups, documentation management, stakeholder coordination, and operational excellence.