Assistant General Manager / Senior Manager - Operations

Key Responsibilities Warehouse & Inbound Operations Lead inbound operations, including receiving, quality inspection, inventory put-away, and stock management. Ensure inventory accuracy through regular audits, cycle counts, and reconciliation processes. Develop and enforce SOPs to maintain operational efficiency and compliance. Quality Control & Audit Oversee quality control processes for inbound and returned products. Manage inventory audit and compliance activities across warehouse operations. Drive corrective and preventive actions to improve operational standards. Reverse Logistics & Expiry Management Lead reverse logistics operations, including product returns, inspections, and disposition management. Monitor inventory aging and implement strategies to minimize expiry-related losses. Drive liquidation initiatives for near-expiry inventory in collaboration with commercial teams. Logistics & Fulfillment Ensure efficient order fulfillment and dispatch operations. Work closely with logistics teams and partners to improve delivery performance and service levels. Optimize operational costs while maintaining customer experience standards. Demand Planning & Operational Excellence Collaborate with Procurement, Commercial, and Supply Chain teams to align inventory with demand forecasts. Identify process improvement opportunities and implement scalable solutions. Lead productivity, cost optimization, and operational excellence initiatives. Expansion & Strategic Projects Support warehouse expansion, process redesign, and operational scaling projects. Develop data-driven recommendations to improve capacity utilization and operational performance. Participate in cross-functional initiatives to support business growth objectives. Team Leadership Lead and develop warehouse, inventory, quality, and operational teams. Foster a culture of accountability, continuous improvement, and high performance. Monitor team KPIs and drive performance management initiatives. Key Performance Indicators (KPIs) Inventory Accuracy Stock Availability Order Fulfillment SLA Delivery Success Rate Inventory Shrinkage & Expiry Loss Reverse Logistics Turnaround Time Warehouse Productivity Operational Cost per Order Audit & Compliance Scores Compensation BDT 130,000 – BDT 200,000 (negotiable based on experience and designation).Qualifications BBA and MBA in Management Studies or a related field. Strong analytical, problem-solving, and stakeholder management skills. Experience in e-commerce, health-tech, pharmacy, FMCG, or retail operations preferred. Experience 15-16 years of experience in warehouse management, logistics management or supply chain management.